Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elio Serrano

Orlando,FL

Summary

Friendly and empathetic individual with good communication skills, dedicated to providing outstanding service and support. Always making sure the customers are pleased by maintaining the goal that I'm supposed to meet. Very understanding of customer needs and conflict resolution, with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.



Overview

3
3
years of professional experience

Work History

Umpire

ArbiterSports
10.2024 - Current
  • Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
  • Retained knowledge of sporting rules and regulations for compliant adjudication.
  • Maintained control of games, for safe, timely event running.

Sales Associate

Under Armour
06.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Representative

Theory LLC
05.2023 - 08.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Associate

DEI
01.2022 - 08.2023
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased photography sales by providing personalized consultations and recommending suitable products to customers.
  • Maintained a clean, inviting store environment that encouraged customers to explore available merchandise comfortably.
  • Collaborated with team members to develop marketing strategies that effectively showcased our products and services.

Education

New College of Florida
Sarasota, FL

High School Diploma -

Dr. Phillips High School
Orlando, FL
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength
  • Reliable and punctual
  • Cash handling
  • Store opening and closing

Timeline

Umpire

ArbiterSports
10.2024 - Current

Sales Associate

Under Armour
06.2024 - 08.2024

Sales Representative

Theory LLC
05.2023 - 08.2023

Sales Associate

DEI
01.2022 - 08.2023

New College of Florida

High School Diploma -

Dr. Phillips High School

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Elio Serrano