Elione Gojcaj
Phoenix,AZ
Summary
Dynamic and results-driven management professional with over a decade of leadership experience in high-end retail, luxury cosmetics, and medical spa industries. Proven ability to drive sales, develop top-performing teams, and streamline operations in fast-paced, client-focused environments. Recognized for cultivating strong client relationships, elevating service standards, and implementing strategic initiatives that boost revenue and team productivity. Bilingual in English and Albanian, with a consistent track record of exceeding goals through hands-on leadership, cross-functional collaboration, and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
BUSINESS MANAGER
National Laser Institute Medical Spa
03.2021 - 04.2022
- Provide guidance and assistance to 22 associates on technical and procedural issues.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Monitored operations to ensure compliance with applicable health, safety and hygiene standards.
- Responsible for the management of sales and profitable expectations and development of strong relationships and contacts at assigned accounts; implement pricing actions as required.
- Developed staff service and retail goals and guide staff in goal achievement.
- Coordinate client program development and integration, including staffing, scheduling, training, system installation, programming design, and testing.
- Trained staff in use or sale of products, programs, or activities.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Maintained client database with detailed information on services and preferences.
- Verified staff credentials, such as educational and certification requirements.
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency.
- Prepared staff work schedules and assigned specific duties.
GENERAL MANAGER
Everything But Water
11.2016 - 03.2021
- Driven and maximize sales performance to consistency achieve the overall sales budget objectives while ensuring operation integrity and monitoring monthly profitably.
- Trained and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy.
- Coached and develop the associates to meet store sales goals, visual presentation directives and customer services standers.
- Delivered the highest standard of customer service consistently and in accordance to company standard.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Contributed to business consistently trending over company average.
- Established employee development plan, setting clear expectations for team members.
- Tracked store inventory and ordered new products to prevent shortages.
- Accepted and process daily merchandise deliveries from local distribution center.
- Demonstrated sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service.
- Maintained the store standards, merchandising, displays, inventory control, & loss prevention.
- Conducted annual performance reviews for each staff member, reviewing performance.
- Provided the best shopping experiences for each customer.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Maintained operations by coordinating and enforcing all policies and procedures.
SUPERVISOR
Gucci
01.2015 - 11.2016
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Instructed staff on how handled difficult and complicated sales.
GENERAL MANAGER
BCBG Max Azria
11.2010 - 01.2015
- Set sales targets and budgets for team leads and employees to follow.
- Maintained a high degree of personal integrity and work ethic, and hire a team with similar values.
- Communicated with vendors regarding contracts and financial responsibilities.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Maintained a visually impressive boutique augmenting the company visual standards with embellishments that complement the uniqueness of the product mix (floorsets, window displays).
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Interviewed and hired prospective employees according to team needs.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Protected the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory.
- Solved problems and resolved conflicts for team members and customers.
CHRISTIAN DIOR COUNTER MANAGER
Perisians Mall
06.2008 - 11.2010
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Implemented and developed operational standards, policies and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Responsible for stock, schedule, and communications with vendors, developed exiting promotions to push sales to record highs in a typically slow trend department.
- Helped in giving new and different looks to clients as requested.
- Kept up to date on seasonal makeup trends from a variety of sources.
- Create Visual displays for Product Features, throughout cosmetics and trend departments.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Implemented revenue strategies through statistical analysis.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Education
Bachelors Degree - Science in Health Care Administration
Grand Canyon University
Phoenix, AZ09.2020
Skills
- Budget Management
- Business Management
- Business Storytelling
- Collaboration
- Communication
- Microsoft Office
- Excel
- PowerPoint
- Retail-Pro software
- Counterpoint software
- Conflict Management
LANGUAGES
Albanian
Native
Timeline
BUSINESS MANAGER
National Laser Institute Medical Spa
03.2021 - 04.2022
GENERAL MANAGER
Everything But Water
11.2016 - 03.2021
SUPERVISOR
Gucci
01.2015 - 11.2016
GENERAL MANAGER
BCBG Max Azria
11.2010 - 01.2015
CHRISTIAN DIOR COUNTER MANAGER
Perisians Mall
06.2008 - 11.2010
Bachelors Degree - Science in Health Care Administration
Grand Canyon University
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