Elio P Cesar
Miami Gardens
Summary
Adept at navigating complex delivery routes and maintaining meticulous documentation, I excelled at Brinks Inc. by enhancing customer satisfaction through exceptional relationship management and a steadfast commitment to safety and efficiency. My proficiency in GPS software and a spotless driving record underscore my ability to meet rigorous delivery deadlines and uphold company standards. Highly reliable with experience in courier and messenger services, adept at managing time-sensitive deliveries and maintaining confidentiality of sensitive documents. Possess strong navigational skills and knowledge of local routes, ensuring efficient delivery times. Demonstrated ability to communicate effectively with clients and maintain detailed records of deliveries. Improved operational efficiency by optimizing delivery routes based on traffic patterns and client preferences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
LLV Messenger
Brinks Inc.
Miami
05.2001 - 02.2025
- Ensured that proper documentation was completed at each stop along the route.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Obtained official signatures and required payments for different types of deliveries.
- Followed all safety regulations and traffic laws during delivery operations.
- Collected signatures, accepted payments, and picked up new deliveries.
- Inspected shipments for accuracy prior to departure from facility.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Provided assistance in loading and unloading cargo from vehicles as needed.
- Scanned inbound and outbound packages to sort for destination.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Delivered packages on time to specified destinations.
- Quickly responded to customer inquiries to improve business relationships.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Secured loads in or on vehicle with care, applying expertise in safety management, security planning and hazardous materials handling.
- Relayed important information to recipients and provided shipping documentation along with packages.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Performed daily vehicle inspections to ensure safe operation of vehicles used for deliveries.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Checked and secured package loads before deliveries.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Utilized GPS navigation systems for efficient route planning.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Documented pickups and deliveries and submitted reports after shift.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Adhered to tight schedule for completing deliveries and retrievals.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Organized the loading of cargo into trucks or other vehicles for transport.
- Maintained adherence to stringent delivery deadlines.
- Coordinated parcel delivery using strong time management skills.
- Communicated customer complaints, requests and feedback to company management.
- Adhered to all applicable traffic laws while making deliveries.
- Handled confidential documents in a responsible manner.
- Maintained a clean driving record in accordance with company policy.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Communicated effectively with customers regarding delivery schedules and arrival times.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Assisted with the preparation and packing of outgoing parcels, letters, and packages.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Provided customer service to clients, including delivery of mail, packages, and documents.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Maintained accurate records of all delivered items.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Documented items transported, recipient information and problems.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Performed regular maintenance checks on assigned vehicles.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted customers and answered inquiries regarding messages.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Followed established safety procedures when operating motorized equipment such as forklifts or pallet jacks.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Sorted parcels according to delivery route.
- Stocked shelves at retail locations during deliveries as required.
- Performed routine air and fluid checks and refueling for vehicles.
- Responded promptly to customer inquiries regarding message status.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Education
Associate of Science - Computer Networking
Florida Career College
Miami, FL10-2013
Industrial Equipment Mechanic
Gervasio Cabrera
Cuba06-1982
Skills
- Documentation expertise
- Relationship management
- Assertiveness
- Documentation skills
- Clean driving record
- Package pickup and delivery
- Local routes
- Excellent driving skills
- Loading and unloading
- Logistics and transportation
- Attention to detail
- Delivery documentation
- Working independently
- Valid Driver's license
- Traffic law knowledge
- Handheld scanning devices
- Package handling
- Inventory management
- Package delivery and Pick-up
Certification
Network + Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
LLV Messenger
Brinks Inc.
05.2001 - 02.2025
Associate of Science - Computer Networking
Florida Career College
Industrial Equipment Mechanic
Gervasio Cabrera
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