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Dedicated and solutions-focused Technical Support Specialist with 7 years of experience providing exceptional customer assistance in resolving technical issues. Adept at diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and delivering outstanding service. Effectively communicating complex technical concepts to both technical and non-technical audiences. Committed to ensuring optimal user experiences through timely and accurate problem resolution.

Grounded and solution-oriented Computer Science Graduate focused on Database Management. With 3+ years of experience as a Network Operation Specialist and Desktop Support Specialist, well-versed in providing technical support to in-house and remote end-users. Possess excellent back-end and front-end development experience and technical expertise. A great team player who exceeds expectations and always exhibits a positive attitude. Seeking an opportunity to contribute to the growth and success of an organization.

Certified CompTIA Security+ IT professional with 6+ years of experience in technical support, system administration, and cybersecurity. Proven expertise in troubleshooting hardware, software, and network issues, managing IT infrastructure, and deploying secure endpoint solutions. Skilled in Microsoft Intune, Azure Active Directory, Apple JAMF, and ServiceNow. Adept at providing exceptional customer service while ensuring compliance with security best practices. Strong background in IT asset management, remote support, and cybersecurity fundamentals

Dedicated and highly motivated entry-level Frontend Full Stack Engineer with a robust foundation in both frontend and backend development, gained through intensive training at the University of Texas at Austin Coding Boot Camp. Proficient in a wide range of modern web development technologies including HTML5, CSS3, JavaScript (ES6+), React, Node.js, and Express.js. Demonstrated ability to create responsive, user-friendly web applications and implement RESTful APIs. Strong problem-solving skills, coupled with a passion for learning and staying current with industry trends. Seeking an opportunity to contribute technical skills and creativity to a dynamic development team.

Eliot Avelar

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IT Desktop Support

Customer Service Associate

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Bachelor of Arts - Digital Media - Web and Interactive Media

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Customer Service Associate

IT Desktop Support

Bachelor of Arts - Digital Media - Web and Interactive Media

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