Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eliot Rodriguez

Charlotte,NC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience

Work History

DC Manager

XGS
08.2024 - Current
  • Led cross-functional teams to enhance operational efficiency and achieve project objectives.
  • Developed strategic initiatives to optimize resource allocation and improve service delivery.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Streamlined processes resulting in increased productivity and reduced operational bottlenecks.
  • Implemented data-driven decision-making practices to support organizational goals and improve outcomes.
  • Coordinated training programs to elevate team proficiency in key tools and methodologies.
  • Analyzed performance metrics to identify areas for improvement and drive continuous enhancement efforts.
  • Cultivated strong relationships with stakeholders to align on project goals and ensure successful execution.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager

FHI
03.2015 - 08.2024
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Developed lucrative marketing plans to maximize profits.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
  • Assigned tasks to staff members within the department according to their individual skill sets.
  • Negotiated contracts with carriers to secure the most cost-effective rates while maintaining quality service standards.
  • Established relationships with vendors in order to obtain competitive pricing for transportation services.
  • Monitored driver performance to ensure compliance with safety regulations and company policies.
  • Supervised loading and unloading activities at terminals or warehouses to maximize efficiency and accuracy of shipments.
  • Ensured compliance with company policies regarding hazardous materials handling procedures.
  • Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
  • Directed daily transportation of cargo.
  • Organized delivery schedules and provided customers with timely updates.
  • Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
  • Maintained accurate shipping manifests, tracking picked up, transported and delivered goods.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Conducted training sessions for new employees on safety procedures within the warehouse.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Ensured compliance with company policies, procedures, safety regulations and applicable laws.
  • Identified and resolved shipping and packaging errors.
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.

Manager

Fresh Point Produce
10.2010 - 03.2015
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Created training modules and documentation to train staff.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Coordinated with vendors for timely delivery of goods and services at competitive rates.
  • Organized training programs for staff members on safe driving practices and use of equipment.
  • Ensured compliance with local, state, federal laws governing the transportation industry.
  • Investigated customer complaints related to freight damage or late deliveries.
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
  • Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Conducted training sessions for new employees on safety procedures within the warehouse.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Identified and resolved shipping and packaging errors.
  • Maintained high standards of internal and external customer service.
  • Worked collaboratively with customers and staff at various levels.

Education

High School Diploma -

Accomack High School
Exmore, VA

Skills

  • Project Management
  • Staff Development
  • Sales Techniques
  • Administration and Reporting
  • Performance Evaluations
  • Goal Setting
  • Team Building
  • Policy Implementation
  • Freight Negotiation
  • Carrier Selection
  • Hazardous material tracking
  • Shipping cost reduction
  • Safety Management
  • Dispatch operations
  • Warehouse Operations
  • Continuous Improvement
  • Budget Control
  • Materials Management
  • Staff recruitment
  • Transportation Regulations
  • Fluent Bilingualism
  • [Language] Fluency

Languages

English Spanish
Native or Bilingual

Timeline

DC Manager

XGS
08.2024 - Current

Manager

FHI
03.2015 - 08.2024

Manager

Fresh Point Produce
10.2010 - 03.2015

High School Diploma -

Accomack High School

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Eliot Rodriguez