Elira Bregu

Increase revenues by 5%, equaling ~$10,000 monthly.

Efficiently managed check-in and check-out, utilizing internal software to handle reservations, billing calculations, and room charges while addressing guest concerns at our busy front desk.
I worked closely with the housekeeping and maintenance staff to handle guest requests and complaints, ensuring the hotel's standards were met. I was responsible for answering guest questions and resolving any issues, and I escalated any concerns to management if necessary. Additionally, I developed and maintained positive relationships with VIP guests to ensure their satisfaction.
Ensured accurate accounting by balancing accounts and verifying daily reports. Generated guest satisfaction reports and promoted hotel loyalty programs through enrollment, social media, and direct mail.

Facilitated discussions between employer and employee representatives to find common ground and resolve differences. I also participated in labor-management meetings to discuss issues related to labor. Improve interactions between labor and leadership, helping to reduce grievances and the need for arbitration. Additionally, conducted thorough investigations into discipline and grievance management issues and provided recommendations for effective strategies.
Skilled at working alone or in a team, Self-motivated, take responsibility for my work, learn quickly, and adapt easily. I support and guide colleagues, manage time effectively, and am friendly and respectful. I communicate clearly, love to learn and excel under pressure. I'm detail-oriented and build strong relationships.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Aided manager in developing and executing new cleaning procedures and protocols to improve cleaning process.

• Managed team productivity and workflow to exceed quality standards.
  Trained and mentored new personnel to maximize quality of service and performance.
  Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  Evaluated employee performance and developed improvement plans.
  Worked with front desk to respond promptly to all guest requests.
  Placed orders for housekeeping supplies and guest toiletries.
  Managed laundry sorting, washing, drying, and ironing.
  Increased employee performance through effective supervision and training.
  Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  Further international professional experience in Albania and Greece