Eliren Guajardo
Mission,TX
Summary
Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
HEB Grocery Store
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Maintained clean and organized work environment to maintain customer safety.
Tutoring Services/ Baby Sitting
Self Employed
02.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Guided school homework and read bedtime stories to support development.
- Helped children complete homework assignments and school projects.
- Promoted language development skills through reading and storytelling.
Waitress
Isaac Tacos
01.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took special orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Mission Collegiate High School
Mission, TX05.2023
Associate of Science - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2023
Skills
- Routine Management
- Time Management
- Responsible Driver
- Perform effectively under stress
- Homework Support and Assistance
- Great Customer Skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
HEB Grocery Store
10.2023 - Current
Tutoring Services/ Baby Sitting
Self Employed
02.2021 - Current
Waitress
Isaac Tacos
01.2019 - Current
High School Diploma -
Mission Collegiate High School
Associate of Science - Interdisciplinary Studies
South Texas College
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