Eli Rose Apple Hansen
Hastings,MN
Summary
Hospitality professional with 5+ years of experience in hotel and restaurant operations. Skilled in front desk management and F&B service, with a strong focus on customer satisfaction, teamwork, and staff mentoring. Adept at thriving in fast-paced environments while ensuring exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Server/Waiter
Flying Monk Inc (RHINO HOSPITALITY)
Savannah, GA
07.2021 - 11.2024
- Provided tailored menu suggestions while adhering to dietary preferences of customers.
- Maintained a clean and organized dining environment, ensuring prompt table service.
- Processed cash and card payments with precision using POS system.
- Resolved customer complaints efficiently to maintain a positive dining experience
- Trained and mentored new hires on restaurant procedures and customer service standards
Server Assistant/Food Runner
Chive Sea Bar and Lounge (RHINO HOSPITALITY)
Savannah, GA
12.2019 - 03.2021
- Assisted servers in delivering food and beverages promptly and accurately
- Maintained cleanliness and organization in the dining area for an enhanced guest experience
- Prepared dining tables to meet high presentation standards
- Collaborated with kitchen staff to ensure smooth and timely service
Front Desk Agent
Bohemian Hotel Savannah Riverfront
Savannah, GA
11.2018 - 11.2019
- Welcomed and checked in guests, ensuring a seamless experience from arrival to departure
- Managed reservations, room assignments, and guest inquiries with professionalism
- Provided information about hotel amenities and local attractions
- Handled financial transactions, billing discrepancies, and guest concerns
- Maintained guest profiles using property management software for personalized service
Call Center and Reservations Agent
Okada Manila
Philippines
12.2016 - 10.2017
- Processed room reservations with efficiency and accuracy using Opera PMS
- Provided high-quality customer service, handling guest inquiries and complaints professionally
- Assisted in up-selling hotel services and promotions
- Managed a high volume of calls while maintaining excellent phone etiquette
Guest Service Center Agent
Holiday Inn & Suites Makati
Philippines
06.2014 - 06.2016
- Promptly answered and greeted all incoming calls, accurately directing them to the relevant department or staff member
- Responded to guest requests and concerns, ensuring satisfaction and issue resolution
- Coordinated with other departments to fulfill guest needs promptly
- Processed in-room dining orders and promoted hotel services
- Assisted in compiling daily revenue reports and monitoring hotel occupancy
Education
Bachelor of Science - Tourism
University of Caloocan City
Philippines04.2014
Skills
- Communication skills
- Cash handling
- Guest services
- Organizational skills
- Computer literate
- Customer service
- Phone etiquette
- POS processing
References
References available upon request.
Timeline
Server/Waiter
Flying Monk Inc (RHINO HOSPITALITY)
07.2021 - 11.2024
Server Assistant/Food Runner
Chive Sea Bar and Lounge (RHINO HOSPITALITY)
12.2019 - 03.2021
Front Desk Agent
Bohemian Hotel Savannah Riverfront
11.2018 - 11.2019
Call Center and Reservations Agent
Okada Manila
12.2016 - 10.2017
Guest Service Center Agent
Holiday Inn & Suites Makati
06.2014 - 06.2016
Bachelor of Science - Tourism
University of Caloocan City
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