Elis Ortiz

Assist and support all clients with our services.

Assist the clients in order to help them with the different cases they present.

Follow up on requests from the initial phase until the case is closed.

Maintain case statistics.

Keep all files up to date, both in the physical archive and in the computer program.

Provide information about products and services.

Take orders, calculate charges, and process billings and payments.

Resolving products/services issues.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Carry out everything related to the Labor Department.
• Employee benefits as well, Health Insurance Plans.
• Schedule all company activities/events.

. Insurance Plans

. Transportation

. Food Service

. Perfect Attendance Program

. Evaluate minimum costs to offer the best benefits and services to all personnel, according to the Budget allocated each year.

. Maintain a follow-up plan with the supervisor in the area to ensure that attendance for the production and quality department, as well as those in other areas, remains at the minimum established percentage so as not to affect the production program.