Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisa Alexander

Crescent City,CA

Summary

Proven leader at Walmart, adept in inventory management and e-commerce strategy, I enhanced customer satisfaction and sales through personalized recommendations and efficient order fulfillment. Skilled in problem-solving and excellent communication, I consistently met quality goals, leading to significant upselling opportunities and repeat business.

Overview

2015
2015
years of professional experience

Work History

Digital Shopper

Walmart
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.

Shelf Stocker

Walmart
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
  • Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
  • Greeted customers and directed to requested products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Team Leader Manager

Walmart
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.

Cook Shift Leader

Wing Stop
08.2011 - 03.2014
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Cafe Barista

Panera Bread
12.2011 - 02.2013
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.

Housekeeping and Laundry Attendant

Sonora Hotel
01.2008 - 04.2010
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Changed bed linens and collected soiled linens for cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Order Fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Customer Service
  • Prioritizing Orders
  • Heavy Lifting
  • Decision-Making
  • Flexible Schedule
  • Online Order Processing
  • Planning and Organization
  • Verifying Order Accuracy
  • Sales proficiency
  • Accurate money handling
  • Documentation And Reporting
  • Advertising and marketing
  • Payment Processing
  • Sales expertise
  • Strong Work Ethic
  • Problem-Solving
  • Excellent Communication
  • Data Entry
  • Inventory Management
  • Answering Phones
  • Schedule Management
  • Calendar Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cafe Barista

Panera Bread
12.2011 - 02.2013

Cook Shift Leader

Wing Stop
08.2011 - 03.2014

Housekeeping and Laundry Attendant

Sonora Hotel
01.2008 - 04.2010

Digital Shopper

Walmart

Shelf Stocker

Walmart

Team Leader Manager

Walmart

Maricopa Community Colleges, Estrella Mountain Community College

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Elisa Alexander