Summary
Overview
Work History
Education
Skills
Professional Skills Summary
Timeline
Generic

Elisa Montero

Auburndale,FL

Summary

Extensive experience in warehouse management, logistics operations, and manufacturing production. Strong track record in designing, developing, and implementing cost-saving processes. Expertise in quality control, international airport operations, shipping, receiving, mail, and brokerage. Proficient in ISO 9000-9002 quality standard operating procedures. Strong background in accounts receivable/payable, budget, purchasing, and cash management. Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Internet applications). Skilled in employee coaching, development, and leadership. Successfully trained and executed the Dupont STOP safety program. Excellent verbal & written communication skills. Certified in Harvard Manage Mentor: Fundamentals of Leadership. Multitask capability in fast paced environments. Experience working in unionized workplaces. Flexible schedule adaptability. Proficient in Python and C programming languages.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience

Work History

Production Supervisor

PHARMALINK
09.2024 - Current
  • Supervise the activities of the Manufacturing, Retail, Packing, and inventory processing in a reverse distribution pharmaceutical environment
  • Lead training and coaching initiatives to develop and empower employees for career growth
  • In coordination with trainers, organize cross-training programs in retail, manufacturing, and packing operations
  • Recruit, train, and mentor personnel for advancement into their next career goals
  • Revised final process SOP translations into Spanish
  • Reduce processing errors by assigning two daily audits per employee
  • Strengthened workplace safety by assigning a clear daily safety protocol
  • Fostered employee engagement and retention, promoting a positive and motivated work culture
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Managed staff hiring, training and supervision.
  • Increased team morale and productivity by fostering inclusive and supportive work environment.
  • Managed team of 45 production associates, overseeing productive production processes and meeting deadlines.

Supply Chain & Production Supervisor

TEAM EDITION/FOOTLOCKER
01.2018 - 01.2024
  • Supervised associate in manufacturing, warehouse, and shipping operations, ensuring efficient production workflows
  • Analyzed production priorities and monitored daily KPI’s for performance, quality, and safety
  • Developed and executed weekly forecasting plans to optimize resource allocation across all operational areas
  • Managed hiring, interviewing, and disciplinary processes ensuring compliance with company policies
  • Directed daily operational planning, task assignments, and process monitoring to maintain efficiency in a high pressure environment
  • Led formal and informal employee evaluations, focusing on career development, conflict resolution, and performance improvement
  • Experience with Lean Manufacturing, 5s, and daily safety protocols, fostering a culture of continuous improvement
  • Boosted productivity, achieving record-breaking impressions for two consecutive years
  • Designed and implemented a formal employee recognition program to enhance motivation and retention

Production Supervisor

GFRMEDIA, LLC
01.1998 - 01.2018
  • Lead newspaper production operations, overseeing impression, insertion & dispatch while managing receiving, inspection, invoicing, and warehousing
  • Optimized project management workflows, resulting in formal KPI development to track performance and efficiency
  • Controlled material usage and cost management
  • Provided cross-departmental collaboration with IT, HR, and Accounting to develop and enhance cost effective procedures
  • Supervised GMA Offset presses, counting stackers, and shopper insertion machinery
  • Managed a team of over 90 production employees, including union steelworkers, and temporary personnel ensuring smooth daily operations
  • Administered disciplinary actions, performance evaluations, and termination procedures, fostering a structured work environment
  • Increased revenue by implementing quality and cost-efficient processes, including KPI design and implementation to enhance production quality and efficiency
  • Successfully outsourced tasks to reduce operational expenses, leading to $700K in annual savings

Quality & Customer Service Manager | Office Manager | Supply Chain

AIR EXPRESS INTERNATIONAL/DHL
01.1996 - 01.1998
  • Promoted to Quality Manager after successfully reducing company accounts receivable from 8% to 3% ($475,000) in five months
  • Managed freight and ocean forwarding logistics, overseeing inbound/outbound, shipping, LTL, warehousing operations for cargo transported from Puerto Rico to various international markets
  • Account manager for Intel’s logistics operations in Las Piedras, Puerto Rico ensuring seamless global shipping and compliance
  • Successful management of multiple operational areas to include brokerage, customs, and warehousing optimizing efficiency across multiple locations
  • Directed a team of five supervisory-level employees, overseeing hiring, training, evaluations, and employee development
  • Improved administrative processes to improve Customs clearance efficiency, securing the continuation of the Intel account

Education

Master’s Degree - Business Administration, Global Management

University of Phoenix
Guaynabo, PR

Bachelor’s Degree - Business Administration, Management

University of the Sacred Heart

Natural Sciences - Biology

University of Puerto Rico

Skills

  • Logistics/Supply Chain
  • Manufacturing production
  • Cost-saving processes
  • Quality control
  • Shipping/ Receiving
  • ISO 9000-9002
  • Employee coaching and development
  • Dupont STOP safety program certified
  • Verbal/Written Communication
  • Multitasking
  • Unionized workplaces
  • Schedule adaptability
  • MS office
  • Conflict resolution
  • Cost reduction and containment
  • Process improvement strategies

Professional Skills Summary

  • Extensive experience in warehouse management, logistics operations, and manufacturing production.
  • Strong track record in designing, developing, and implementing cost-saving processes.
  • Expertise in quality control, international airport operations, shipping, receiving, mail, and brokerage.
  • Proficient in ISO 9000-9002 quality standard operating procedures.
  • Strong background in accounts receivable/payable, budget, purchasing, and cash management.
  • Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Internet applications).
  • Skilled in employee coaching, development, and leadership.
  • Successfully trained and executed the Dupont STOP safety program.
  • Excellent verbal & written communication skills.
  • Certified in Harvard Manage Mentor: Fundamentals of Leadership.
  • Multitask capability in fast paced environments.
  • Experience working in unionized workplaces.
  • Flexible schedule adaptability.
  • Proficient in Python and C programming languages.

Timeline

Production Supervisor

PHARMALINK
09.2024 - Current

Supply Chain & Production Supervisor

TEAM EDITION/FOOTLOCKER
01.2018 - 01.2024

Production Supervisor

GFRMEDIA, LLC
01.1998 - 01.2018

Quality & Customer Service Manager | Office Manager | Supply Chain

AIR EXPRESS INTERNATIONAL/DHL
01.1996 - 01.1998

Bachelor’s Degree - Business Administration, Management

University of the Sacred Heart

Natural Sciences - Biology

University of Puerto Rico

Master’s Degree - Business Administration, Global Management

University of Phoenix
Elisa Montero