Elisa Alvarez Garcia
Milwaukee,WI
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Parts Counter & Service Sales Associate, proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to come up with resolutions. Effective at operating with warranty regulations and parts department guidelines to manage telephone calls, emails, and in-person requests for assistance.
Overview
7
7
years of professional experience
Work History
Parts Counter Sales Person
JX Truck Center
06.2021 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit or availability for our customer base.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Review warranty procedures for the dealership.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Assistant Store Manager
Advance Auto Parts
02.2020 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Helped improve sales with my bilingual skills, opening up to a different demographic.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Server
The Cheesecake Factory
03.2017 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cross trained to supported bakery, to go sales, servers, food runners, and the host station.
Education
No Degree - Sociology
University of Wisconsin - Stevens Point
Stevens Point, WIHigh School Diploma -
Reagan College Preparatory High School
Milwaukee, WI06.2015
Skills
- Purchasing Oversight
- Goal Setting
- Suggestive Selling
- Team Collaboration
- Coordinating Paperwork
- Invoice Processing
- Order Fulfillment
- Product Knowledge
- Bilingual Caller Assistance
- Document Translation
- Employee Coaching
- Computer literate
- Inquirer
- Critical Thinking
- Flexibility
- Process Improvement
Languages
Spanish
Native or Bilingual
Timeline
Parts Counter Sales Person
JX Truck Center
06.2021 - Current
Assistant Store Manager
Advance Auto Parts
02.2020 - 06.2021
Server
The Cheesecake Factory
03.2017 - 03.2021
No Degree - Sociology
University of Wisconsin - Stevens Point
High School Diploma -
Reagan College Preparatory High School
Similar Profiles
Samuel ThrunSamuel Thrun
Outside Sales Executive at JX Truck CenterOutside Sales Executive at JX Truck Center
Cristian HernandezCristian Hernandez
Assistant Parts Manager at JX Truck CenterAssistant Parts Manager at JX Truck Center
Kayla RiveraKayla Rivera
Diesel Technician at JX Truck CenterDiesel Technician at JX Truck Center