Elisa Andrew
Kenai,AK
Summary
Driven and dependable, excelled at YKHC as an ICEMS Store Clerk, enhancing customer satisfaction and streamlining inventory management. Demonstrated exceptional customer service and problem-solving skills, contributing to a positive shopping environment and efficient backroom operations. Skilled in POS system operation and team collaboration, significantly improved store efficiency and customer loyalty. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
ICEMS Store Clerk
YKHC
10.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated POS systems to accurately process customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Provided guidance and support to new hires, promoting teamwork and productivity.
- Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
- Supported inventory management by accurately receiving and processing shipments.
Education
No Degree -
Kenai Central High School
Kenai AlaksaSkills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Storage Organization
- Inventory Control
- Shipping and packaging
- POS System Operation
- Honest and Dependable
- Cooperative Attitude
- Cleaning and sanitizing
- Credits and Refunds
- ID Verification
- Refunds and exchanges
Timeline
ICEMS Store Clerk
YKHC
10.2023 - Current
No Degree -
Kenai Central High School
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