Elisa Baez
Shillington,PA
Summary
Recent graduate with foundational knowledge in Healthcare Administration and hands-on experience gained through academic projects and previous occupations. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Dynamic individual with a combined experience of 20 years within sales and healthcare businesses. Proficient bilingual individual who efficiently reads, writes, speaks, and translates in both English and Spanish.
Overview
20
20
years of professional experience
Work History
Support Service Professional
Abilities In Motion
12.2020 - 09.2024
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to medical and dental appointments to provide support.
Specialty Department Supervisor
The Home Depot Inc
04.2012 - 10.2019
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
Home Health Aide
Companion & Home Helpers, Inc
02.2011 - 04.2012
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided direct personal care and administrative services to clients.
Medical Assistant/Receptionist
Orthopedic Associates Medical Group
08.2007 - 01.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Walmart
08.2004 - 07.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Reading Senior High School
Reading, PABachelors - Healthcare Administration
Southern New Hampshire University
Hooksett, NH11.2023
Skills
- Problem Solving
- Critical Thinking
- Communication
- Collaboration
- Technical skills
- Relationship building
Timeline
Support Service Professional
Abilities In Motion
12.2020 - 09.2024
Specialty Department Supervisor
The Home Depot Inc
04.2012 - 10.2019
Home Health Aide
Companion & Home Helpers, Inc
02.2011 - 04.2012
Medical Assistant/Receptionist
Orthopedic Associates Medical Group
08.2007 - 01.2011
Customer Service Representative
Walmart
08.2004 - 07.2007
High School Diploma -
Reading Senior High School
Bachelors - Healthcare Administration
Southern New Hampshire University
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