Elisa Bailey
Vacherie,LA
Summary
Dedicated and personable restaurant management professional with over 9 years of experience in customer service and servant leadership. With the ability to enhance customer satisfaction and drive business through effective problem-solving. Skilled in compliance management and vendor relations. Passionate about fostering positive client relationships and improving operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Operating Partner
Freddy's Frozen Custard & Steakburgers
Bethlehem, GA
12.2017 - 02.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed financial statements to identify areas for cost savings, or revenue improvement.
- Developed and maintained strong vendor relationships, leading to improved efficiency.
- Delegated work to staff, setting priorities and goals.
- Oversaw successful customer relations and quality control programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Successfully managed budgeting processes to align with organizational goals and improve financial health.
- Spearheaded initiatives to address customer feedback, improving service quality.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Painter/Laborer
Kubota Industrial Equipment
Jefferson, GA
11.2022 - 05.2023
- Sealed gaps to guarantee consistent robotic application of paint on chassis.
- Implement safety protocols effectively.
- Ensured compliance with PPE guidelines to maintain a safe work environment.
- Inspect paint quality on every tractor part to confirm it is properly set.
- Refined surfaces and corrected small flaws for optimal appearance.
- Performed preventive maintenance in paint shop including grates and solvent.
Package Handler
FedEx
Baton Rouge, LA
12.2021 - 03.2022
- Communicated effectively with supervisors regarding any logistical issues.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Followed company policies and procedures for secure package handling.
- Maintained clean and organized work area, adhering to safety standards.
Housekeeper/Housekeeping and Laundry Attendant
Home2 Suites By Hilton
Baton Rouge, LA
01.2017 - 01.2019
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Armed Security Officer
Vets Securing America
Baton Rouge, LA
04.2017 - 01.2018
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Facilitated secure environment for nurses and doctors attending to hospitalized offenders.
- Provided rotation support to relieve fellow officers during breaks.
General Manager
Wendys Old Fashioned Hamburgers
Thibodaux, Lou
06.2013 - 04.2017
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Ensured compliance with local health department regulations regarding food safety standards.
- Guided management and supervisory staff to promote smooth operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
St. James High School
St. James, La05-2014
Skills
- Customer service
- Inventory Management
- Organizational development
- Schedule management
- Salary structure/compensation analysis
- Budget forecasts
- Event management and promotion
- Team training and development
- Problem resolution
- Labor cost controls
- Purchasing and planning
- Strategy
- Strong Skills in Microsoft Software
Certification
- ServeSafe Certification
Timeline
Painter/Laborer
Kubota Industrial Equipment
11.2022 - 05.2023
Package Handler
FedEx
12.2021 - 03.2022
Restaurant Operating Partner
Freddy's Frozen Custard & Steakburgers
12.2017 - 02.2025
Armed Security Officer
Vets Securing America
04.2017 - 01.2018
Housekeeper/Housekeeping and Laundry Attendant
Home2 Suites By Hilton
01.2017 - 01.2019
General Manager
Wendys Old Fashioned Hamburgers
06.2013 - 04.2017
High School Diploma -
St. James High School
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