Elisa Balderas

• Processed and maintained accurate records for departmental operations.
• Facilitated communication between departments to streamline workflows.
• Managed inventory and supply orders to ensure resource availability.
• Assisted in data entry and document management for compliance purposes.·
• Balances the prior day’s work that is obtained from the safe. Verifies all the money is correct and deposit in the correct batch. Completes [EB1] the daily deposit forms. (Dc98). Prepare all the form, prepare bank bags, and enter information into the books and K drive. Also, fill out a request for manual checks for child support and spousal support.

· Edoc (child support program) review bill for customer and bill them correct one.

· Ro registry close case that have reached the age of 18 and received diploma. Also, send ceased letter to employer to stop garnishment.

· Research court order that have cases for money suspense with attorney general.

· Review suppress wage withholding order that courts indicate not be sent until a delinquency has occurred.

· Review aiw , add employers, and send aiw

· Warrant list verify cases with amount and updated case status every 2weeks

· Efile citation, put packet together, mail out to the constable and keep list to keep track.

· Call constables to verify if parties have been served.

• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Educated clients on insurance policies and coverage options to enhance understanding and satisfaction.
• Developed tailored insurance solutions based on individual client needs and risk assessments.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions.
• Streamlined the claims processing workflow, improving efficiency and client communication.
• Collaborated with underwriters to evaluate risks and determine appropriate policy terms for clients.
• Conducted regular follow-ups with clients to assess satisfaction and address potential concerns proactively.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.