Elisa Baldovinos
Las Vegas,NV
Summary
Food service professional with proven track record in delivering top-notch customer service and efficient order management. Known for strong team collaboration and adaptability to changing demands. Possesses excellent interpersonal skills and customer-focused attitude.
Overview
15
15
years of professional experience
Work History
Carpenter Apprentice
Rafael's Custom Closets
Las Vegas, NV
01.2024 - Current
- Constructed custom cabinetry and shelving units, ensuring precise measurements and fit.
- Assisted in installation of closet systems, utilizing hand and power tools effectively.
- Collaborated with senior carpenters to enhance design solutions and improve workflow efficiency.
- Maintained clean work environment, adhering to safety protocols and standards consistently.
- Supported project timelines by preparing materials and assisting with on-site installations.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
Food Server
Nora's Italian Cuisine
Las Vegas, NV
01.2022 - 12.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
- Increased sales significantly by upselling higher-end products to customers.
Food Server
Texas Roadhouse Steakhouse
Killeen, TX
11.2018 - 12.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Food Server
Applebee's Neighborhood Grill & Bar
Copperas Cove, TX
02.2018 - 03.2020
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Guest Service Agent
Swissport USA
Las Vegas, NV
08.2011 - 02.2014
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed guest check-ins and check-outs, ensuring smooth operational flow.
- Facilitated communication between guests and airline representatives for seamless travel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Education
Diploma - General Study
Copperas Cove High School
Copperas Cove, TX06.2007
Skills
- General carpentry
- Carpentry techniques
- Guest communication
- Writing and verbal communication
- Food handling
- Cash handling
- POS system operations
Languages
Spanish
Native or Bilingual
Timeline
Carpenter Apprentice
Rafael's Custom Closets
01.2024 - Current
Food Server
Nora's Italian Cuisine
01.2022 - 12.2025
Food Server
Texas Roadhouse Steakhouse
11.2018 - 12.2021
Food Server
Applebee's Neighborhood Grill & Bar
02.2018 - 03.2020
Guest Service Agent
Swissport USA
08.2011 - 02.2014
Diploma - General Study
Copperas Cove High School