Elisa Maria Barcelo Rodriguez
Spring,TX
Summary
Kind and attentive dog bather and daycare attendant with 1 year of experience helping pet owners care for beloved animals. Dedicated to guaranteeing each dog gets necessary exercise and attention on each play session. Knowledgeable in animal behavior.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Dog Bather
Abc Pet Resort & Spa
03.2023 - Current
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely reordering when necessary.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Continuously updated knowledge on pet care trends and best practices in order to provide top-notch service to clients.
- Maintained a clean and organized workspace for efficient grooming operations.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
Dog Daycare Attendant
Abc Pet Resort & Spa
03.2023 - Current
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Expanded the facility''s service offerings by organizing special events like dog birthday parties or themed play sessions.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
Call Center Representative
Coinamatic
12.2019 - 05.2021
- Attended to customer complaints and feedback for further improvement
- Used a variety of software to aid customers and other representatives
- Multitasked to resolve inquiries while attending to customer needs
- Sent appliance technicians to customer locations to fix damages
- Met and exceeded call goals every month.
Sales Associate
Forever 21
10.2017 - 11.2019
- Embodied company mission and values through honesty, integrity and high-quality performance
- Used POS system to process transactions and determine prices
- Welcomed customers and aided them by; locating products, confirming prices and answering doubts
- Contributed to the Forever 21 team by; problem solving under a fast pace environment, resolving conflict within the team, meeting sale goals
- Abided by company policy
Education
High School Diploma -
John Cabot Catholic Secondary School
05.2015 - 05.2019
Skills
- Tool sanitation methods
- Sanitation Procedures
- Basic First Aid
- Professional Appearance
- Heavy Lifting
- Pet waste removal
- Product restocking
- Facility policies and procedures
- Hand-Eye Coordination
- Dog skin conditions
- Canine CPR
- Safe nail trimming
References
Available Upon Request
Certification
Pet CPR certified
Timeline
Dog Bather
Abc Pet Resort & Spa
03.2023 - Current
Dog Daycare Attendant
Abc Pet Resort & Spa
03.2023 - Current
Call Center Representative
Coinamatic
12.2019 - 05.2021
Sales Associate
Forever 21
10.2017 - 11.2019
High School Diploma -
John Cabot Catholic Secondary School
05.2015 - 05.2019
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