Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Elisa Maria Barcelo Rodriguez

Spring,TX

Summary

Kind and attentive dog bather and daycare attendant with 1 year of experience helping pet owners care for beloved animals. Dedicated to guaranteeing each dog gets necessary exercise and attention on each play session. Knowledgeable in animal behavior.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Dog Bather

Abc Pet Resort & Spa
03.2023 - Current
  • Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
  • Managed inventory of grooming supplies, ensuring adequate stock levels and timely reordering when necessary.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Continuously updated knowledge on pet care trends and best practices in order to provide top-notch service to clients.
  • Maintained a clean and organized workspace for efficient grooming operations.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.

Dog Daycare Attendant

Abc Pet Resort & Spa
03.2023 - Current
  • Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
  • Expanded the facility''s service offerings by organizing special events like dog birthday parties or themed play sessions.
  • Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.

Call Center Representative

Coinamatic
12.2019 - 05.2021
  • Attended to customer complaints and feedback for further improvement
  • Used a variety of software to aid customers and other representatives
  • Multitasked to resolve inquiries while attending to customer needs
  • Sent appliance technicians to customer locations to fix damages
  • Met and exceeded call goals every month.

Sales Associate

Forever 21
10.2017 - 11.2019
  • Embodied company mission and values through honesty, integrity and high-quality performance
  • Used POS system to process transactions and determine prices
  • Welcomed customers and aided them by; locating products, confirming prices and answering doubts
  • Contributed to the Forever 21 team by; problem solving under a fast pace environment, resolving conflict within the team, meeting sale goals
  • Abided by company policy

Education

High School Diploma -

John Cabot Catholic Secondary School
05.2015 - 05.2019

Skills

  • Tool sanitation methods
  • Sanitation Procedures
  • Basic First Aid
  • Professional Appearance
  • Heavy Lifting
  • Pet waste removal
  • Product restocking
  • Facility policies and procedures
  • Hand-Eye Coordination
  • Dog skin conditions
  • Canine CPR
  • Safe nail trimming

References

Available Upon Request

Certification

Pet CPR certified

Timeline

Dog Bather

Abc Pet Resort & Spa
03.2023 - Current

Dog Daycare Attendant

Abc Pet Resort & Spa
03.2023 - Current

Call Center Representative

Coinamatic
12.2019 - 05.2021

Sales Associate

Forever 21
10.2017 - 11.2019

High School Diploma -

John Cabot Catholic Secondary School
05.2015 - 05.2019
Elisa Maria Barcelo Rodriguez