Elisa Bodre
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs completed. I am an Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service, and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pickup customers and home delivery. Comfortable using technology tools such as mobile applications, scanners, and GPS to complete orders.
Overview
7
7
years of professional experience
Work History
Warehouse Employee
Fusion Fulfillment
10.2020 - 08.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Inspect products for any defects or damages
- Perform other assigned duties as necessary.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Instacart Shopper
Independent Contract
01.2023 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Tracked substitutions and informed customers of changes.
Customer Service Associate
Shoprite Of Wall Township
08.2022 - 03.2023
- Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dasher
Independent Contract
01.2023 - 07.2023
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering a high volume of orders.
Shift Supervisor
Boston market
01.2017 - 09.2020
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Dunkin Donuts
07.2017 - 12.2017
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedules and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dunkin Donuts
09.2016 - 03.2017
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
Education
GED -
Lakewood High School
Lakewood, NJ06.2017
Associate of Science - Business Administration
Ocean County College
Toms River, NJ07.2023
Skills
- Product Picking
- Route Planning
- Delivery Management
- Prioritizing Orders
- Accurate Money Handling
- Relationship Building
- Attention to Detail
- Planning and Organization
- Customer Service
- Verifying Order Accuracy
- Material Handling
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Instacart Shopper
Independent Contract
01.2023 - Current
Dasher
Independent Contract
01.2023 - 07.2023
Customer Service Associate
Shoprite Of Wall Township
08.2022 - 03.2023
Warehouse Employee
Fusion Fulfillment
10.2020 - 08.2023
Cashier
Dunkin Donuts
07.2017 - 12.2017
Shift Supervisor
Boston market
01.2017 - 09.2020
Cashier
Dunkin Donuts
09.2016 - 03.2017
GED -
Lakewood High School
Associate of Science - Business Administration
Ocean County College
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