Summary
Overview
Work History
Education
Skills
Corecompetencies
Languages
Timeline
Generic

Elisa Bodre

Laurelton,NJ

Summary

Dynamic and results-oriented professional with a proven track record at Kmartcorp, adept in enhancing customer satisfaction and streamlining operations. Skilled in phlebotomy and exceptional customer service, I excel in problem-solving and effective team collaboration, significantly contributing to operational efficiency and positive customer experiences.

Overview

10
10
years of professional experience

Work History

Shopper

Instacart
Brick, NJ
01.2023 - Current
  • Efficiently loaded and unloaded customer orders at locations
  • Achieved high customer satisfaction ratings by expediting orders
  • Provided knowledgeable and friendly support to customers
  • Ensured timely delivery of items as per customer schedules
  • Consulted customers on food selections to enhance satisfaction
  • Optimized route planning for increased delivery efficiency
  • Maintained communication with customers during order fulfillment

Warehouse Employee

Fusion Fulfillment
Brick, NJ
10.2020 - 02.2024
  • Controlled inventory by counting and restocking items
  • Assisted with various projects, showcasing adaptability and eagerness
  • Inspected products for defects ensuring quality control
  • Performed additional duties as assigned to support team needs
  • Prepared and organized orders for shipment efficiently
  • Enhanced warehouse logistics to streamline operations
  • Implemented safety protocols to minimize workplace accidents

Customer Service Associate

Shoprite of Wall Township
Manasquan, NJ
08.2022 - 08.2023
  • Assisted a high volume of customers daily with inquiries.
  • Quickly resolved customer concerns through active listening.
  • Trained and supported new associates in customer service protocols.
  • Implemented strategies to maintain high customer satisfaction.
  • Consistently delivered exceptional service to all customers.
  • Enhanced customer engagement through proactive communication.
  • Streamlined customer service processes for efficiency.

Dasher

Independent Contract
Brick, NJ
01.2023 - 07.2023
  • Consistently met delivery times using advanced GPS software
  • Verified order accuracy prior to delivery completion
  • Delivered excellent customer service during all interactions
  • Maintained rigorous driving schedule to meet strict deadlines
  • Efficiently collected and delivered customer orders
  • Improved navigation techniques for faster delivery times
  • Handled customer queries and concerns during deliveries

Hourly Shift Supervisor

Boston Market
Brick , NJ
01.2017 - 09.2020
  • Completed store opening and closing procedures, and balanced tills.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately, using POS software.
  • Delivered successful training to more than 10 employees during my tenure, educating them on successful work processes and productivity strategies. Trained new employees, and delegated daily tasks and responsibilities.
  • Trained new employees, and delegated daily tasks and responsibilities.
  • Ensured that all foods were prepared according to health department regulations.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Served meals to customers in a friendly and courteous manner.
  • Assisted in the preparation of food items according to recipes and instructions.

Customer Service Representative

Kmartcorp
Brick , NJ
01.2015 - 01.2018
  • Ensures customer care and selling are the #1 priority.
  • Promotes using our credit card, Smart Plans, and add-on sales.
  • Possesses knowledge of the store, services, and locations of merchandise.
  • Demonstrates a strong skill set in suggestive selling techniques for add-on sales.
  • Uses the register to ring out customers quickly and accurately, trains other employees on the different procedures, keeps the register area clean to ensure customer accessibility, and communicates register errors to the appropriate people.
  • Monitors shrink, takes appropriate action to minimize waste, demonstrates good use of Electronic Article Surveillance (EAS) by applying sensors on designated items, and ensures tags are deactivated as goods are sold.
  • Possesses knowledge of financial goals regarding sales, margin, and shrink, and takes steps to improve the front end in these areas.
  • Provides customer service by making eye contact, greeting customers, engaging in friendly conversations with customers to build relationships, being available to answer all customers' questions and inquiries, calling for additional help when necessary, and helping customers out to their cars if needed.
  • Facilitates dialogue between front-line associates and the store leadership team.
  • Works closely with the HR Lead to ensure the completion of compliance training for all department associates, and to recognize coaching opportunities.
  • Uses the PA system effectively to promote advertised goods.
  • Follows corporate guidelines relating to Merchandise Claims and Control (MCC), and known loss merchandise.
  • Monitors the sale circular and is knowledgeable about items that have sold out, that may be substituted, or if rain checks are being issued.
  • Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates.

Private House Cleaner

Self employed
Lakewood, NJ
12.2020 - 12.2023
  • Washed interior walls and windows.
  • Swept porches or decks to remove dirt or debris.
  • Dusted furniture, window sills, shelves, and baseboards.
  • Disinfected doorknobs and handles.
  • Polished silverware and other metal items in the home.
  • Changed bed linens and made beds.
  • Scrubbed kitchen appliances such as ovens, microwaves, refrigerators.
  • Emptied trash receptacles throughout the house.
  • Sanitized kitchen countertops and other surfaces using appropriate cleaning products.
  • Vacuumed, swept, and mopped floors throughout the house.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks, counters, and mirrors.

Education

Certified Clinical Medical Assistant -

Stepful
01.2025

Associate of Science - Business Administration

Ocean County College
Toms River, NJ
01.2023

General Educational Development (GED) Certificate -

Lakewood High School
Lakewood, NJ
01.2017

Skills

  • Phlebotomy
  • Venipuncture
  • Capillary blood collection
  • Specimen preparation
  • Infection control
  • Ultrasounds
  • Injections
  • Fluid aspiration
  • Cannulation
  • Catheterization
  • Patient care
  • EMR
  • Building rapport
  • Problem solving
  • Exceptional customer service
  • Effective team collaboration
  • Strong relationship-building

Corecompetencies

Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Building Rapport, Problem Solving, Exceptional customer service, Effective team collaboration, Strong relationship building, English, Spanish

Languages

Spanish
Professional
English
Professional

Timeline

Shopper

Instacart
01.2023 - Current

Dasher

Independent Contract
01.2023 - 07.2023

Customer Service Associate

Shoprite of Wall Township
08.2022 - 08.2023

Private House Cleaner

Self employed
12.2020 - 12.2023

Warehouse Employee

Fusion Fulfillment
10.2020 - 02.2024

Hourly Shift Supervisor

Boston Market
01.2017 - 09.2020

Customer Service Representative

Kmartcorp
01.2015 - 01.2018

Certified Clinical Medical Assistant -

Stepful

Associate of Science - Business Administration

Ocean County College

General Educational Development (GED) Certificate -

Lakewood High School

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