Elisa Bolanos
Summary
Dynamic Executive Administrative Assistant with a proven track record at L&L Transport, excelling in master calendar management and logistics coordination. Adept at enhancing productivity through meticulous document preparation and fostering strong relationships with stakeholders. Recognized for maintaining confidentiality while streamlining processes, ensuring efficient operations and superior customer service.
Dedicated front desk concierge/receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Proactive assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Executive Administrative Assistant
L&L Transport
08.2023 - 10.2024
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled confidential and sensitive information with discretion and tact.
Front Desk Agent
Hampton Inn By Hilton
05.2020 - 06.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
CNA
Wheatridge Park Care Center
12.2019 - 07.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CNA
K/C Nursing Agency
05.2018 - 03.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Night Auditor
Holiday Inn Express Hotel
01.2016 - 06.2018
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Applied Science - Business Administrative Technology
Seward County Community College
Liberal, KS05-2023
Skills
- Information confidentiality
- Spreadsheet tracking
- Master calender management
- Document preparation
- Schedule management
- Logistics coordination
- Expense reporting
- Office management
- Travel arrangements
- Documentation and reporting
- Process improvement
Languages
Spanish
Native or Bilingual
Timeline
Executive Administrative Assistant
L&L Transport
08.2023 - 10.2024
Front Desk Agent
Hampton Inn By Hilton
05.2020 - 06.2023
CNA
Wheatridge Park Care Center
12.2019 - 07.2020
CNA
K/C Nursing Agency
05.2018 - 03.2020
Night Auditor
Holiday Inn Express Hotel
01.2016 - 06.2018
Associate of Applied Science - Business Administrative Technology
Seward County Community College
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