Elisa Borunda
Truth Or Consequences,NM
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
8
8
years of professional experience
Work History
Janitor/Housekeeper
New Mexico State Veterans Home
09.2023 - Current
- Maintained a positive and professional demeanor while interacting with residents, promoting a respectful work environment.
- Disinfect each individual resident room using proper procedures and chemicals to reduce the spread of germs and illness. This includes door knobs, drawers, countertops, beds, toilets, showers, sinks, window sills, mopping etc.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails and hand sanitizing pumps in hallways
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly at least 2x a day.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Mop Unit Hallways at Least once Daily
- Maintain dining room cleanliness daily by removing trash, sweeping and mopping the floor. As well as disinfecting countertops, furniture, and doors.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Collect soiled linen twice daily from units.
- promptly putting out soiled utility bins on time for laundry service can collect them.
- Place empty racks and hangers outside on laundry drop off days.
- Weigh clean linen and record weights on housekeeping laundry weight sheets.
- Distribute clean linen to each resident room and to each clean linen closets.
- Restock clean linen closets daily if needed.
- Stand in smoking aid for residents when needed.
- Help residents commute to daily activities such as eating in the dining room, bingo, or any other tasks they may need.
- Terminal clean each room after a resident departs from facility. Disinfecting walls, baseboards, light fixtures, furniture etc. As well as removing any items or belonging that may have been abandoned.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported damages and hazardous conditions to management for further action.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Hotel Front Desk Clerk /Spa Attendant
Sierra Grande Lodge
09.2022 - 02.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
Housekeeper
Holiday Inn & Suites
12.2021 - 05.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Housekeeper
Comfort Inn
01.2018 - 07.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Waitress
Old Brick Café
11.2018 - 06.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Administrative Assistant
AppleTree Educational Center
05.2017 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Cashier
Blakes Lota Burger
02.2016 - 04.2017
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Balanced cash drawer at beginning and close of shift.
Education
High School Diploma -
Hot Springs Highschool
T or C, NM05.2017
Skills
- Hardworking
- Neat /clean
- Detail oriented
- Punctual
- Team Player
- Friendly customer service
- Positive attitude
- Problem solver
Timeline
Janitor/Housekeeper
New Mexico State Veterans Home
09.2023 - Current
Hotel Front Desk Clerk /Spa Attendant
Sierra Grande Lodge
09.2022 - 02.2023
Housekeeper
Holiday Inn & Suites
12.2021 - 05.2022
Waitress
Old Brick Café
11.2018 - 06.2019
Housekeeper
Comfort Inn
01.2018 - 07.2020
Administrative Assistant
AppleTree Educational Center
05.2017 - 02.2018
Cashier
Blakes Lota Burger
02.2016 - 04.2017
High School Diploma -
Hot Springs Highschool
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