Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Bropst

Kent,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Digital Personal Shopper

Walmart
08.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Fryer/Phone Person

Mark's Pizzeria
04.2020 - 08.2022
  • Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
  • Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
  • Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
  • Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
  • Read food order slips and listened to verbal instructions to properly prepare food for customers.
  • Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
  • Trained new hires on fryer operations, safety procedures, and company policies, fostering a cohesive and efficient work environment.
  • Wrapped, dated and rotated food items to properly store food and maintain freshness.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Prepared all food orders within [Number] to [Number] minutes to maintain high standards and customer satisfaction.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards and ensuring optimal kitchen efficiency.
  • Delivered excellent results under pressure by efficiently handling high-volume orders during peak dining hours without sacrificing quality or timeliness.

Waitress

Tillman's Village Inn
09.2021 - 12.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Busser

Black North Inn
06.2020 - 10.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Supported team members with additional tasks, promoting a positive work environment.

Education

Associate of Science - Nursing

Genesee Community College
Batavia, NY
12.2026

High School Diploma -

Albion Central School
Albion, NY
06.2022

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Flexible Schedule
  • Upbeat and Outgoing Attitude
  • Team Player

Timeline

Digital Personal Shopper

Walmart
08.2022 - Current

Waitress

Tillman's Village Inn
09.2021 - 12.2021

Busser

Black North Inn
06.2020 - 10.2020

Fryer/Phone Person

Mark's Pizzeria
04.2020 - 08.2022

Associate of Science - Nursing

Genesee Community College

High School Diploma -

Albion Central School

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Elisa Bropst