ELISA CAMACHO
Summary
Highly skilled and detail-oriented. Developing, and deploying enterprise-level in customer service. Idolize in project management with over10 + years of experience. People driven and detail orientated.
Overview
14
14
years of professional experience
Work History
Noon Duty Aide
California Ave Elementry
04.2024 - Current
- Maintained vigilance in recognizing potential hazards on school grounds, addressing them promptly to ensure student safety.
- Improved student safety by closely monitoring playground activities and intervening in potential conflicts.
- Established positive relationships with students, fostering trust and respect while maintaining boundaries as an authority figure.
- Ensured a clean and organized environment, performing daily inspections of the playground area for hazards.
Customer Service Operator
CarMax
01.2021 - 12.2023
- Schedule40 plus daily appointments for vehicles purchased within90 days with mechanical issues
- Processing daily invoices with contracted vendors and filing accordingly
- Organize daily repair orders from our sales department for vehicles that are not within standards prior to purchase
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Managed challenging callers while adhering to company guidelines for respectful communication.
Customer Service Operator
CarMax
01.2021 - 12.2023
- Schedule40 plus daily appointments for vehicles purchased within90 days with mechanical issues
- Processing daily invoices with contracted vendors and filing accordingly
- Organize daily repair orders from our sales department for vehicles that are not within standards prior to purchase
Customer Service Operator
CarMax
01.2021 - 12.2023
- Schedule40 plus daily appointments for vehicles purchased within90 days with mechanical issues
- Processing daily invoices with contracted vendors and filing accordingly
- Organize daily repair orders from our sales department for vehicles that are not within standards prior to purchase
Business Office Associate
CarMax
01.2019 - 01.2021
- Demonstrate exceptional phone skills
- Completing financial transactions, and processing DMV paperwork
- Cash handling, ensure drawers are accurate
- Register over 25 plus vehicles for the DMV daily
- Trained over 10 plus new hires
Business Office Associate
CarMax
01.2019 - 01.2021
- Demonstrate exceptional phone skills
- Completing financial transactions, and processing DMV paperwork
- Cash handling, ensure drawers are accurate
- Trained 10 plus new hires
- Register over 25 plus vehicles with the DMV daily
Business Office Associate
CarMax
01.2019 - 01.2021
- Demonstrate exceptional phone skills
- Completing financial transactions, and processing DMV paperwork
- Cash handling, ensure drawers are accurate
- Trained 10 plus new hires
- Register over 25 plus vehicles with the DMV daily
Inbound Support
Amazon
01.2011 - 01.2019
- Maintaining the link between Corporate Retail Teams and the FC, as well as the retail vendor
- Resolving problem items that cannot be received in the facility under normal conditions of receiving
- Processing over40 plus emails daily through management and vendors for product quality
- Collaborated with team members to identify recurring issues, leading to the development of new support processes and solutions.
Inbound Support
Amazon
01.2011 - 01.2019
- Maintaining the link between Corporate Retail Teams and the FC, as well as the retail vendor
- Resolving problem items that cannot be received in the facility under normal conditions of receiving
- Processing over40 plus emails daily through management and vendors for product quality
- Collaborated with team members to identify recurring issues, leading to the development of new support processes and solutions.
Education
High School Graduate -
Grace M Davis
Skills
- Strong problem-solving
- Call center experience
- Customer focus
- Inbound phone calls
Timeline
Noon Duty Aide
California Ave Elementry
04.2024 - Current
Customer Service Operator
CarMax
01.2021 - 12.2023
Customer Service Operator
CarMax
01.2021 - 12.2023
Customer Service Operator
CarMax
01.2021 - 12.2023
Business Office Associate
CarMax
01.2019 - 01.2021
Business Office Associate
CarMax
01.2019 - 01.2021
Business Office Associate
CarMax
01.2019 - 01.2021
Inbound Support
Amazon
01.2011 - 01.2019
Inbound Support
Amazon
01.2011 - 01.2019
High School Graduate -
Grace M Davis
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