Elisa Carrion
Orlando,Florida
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Walt Disney World Grand Floridian
08.2024 - Current
- Taking customer orders
- Engaging with guests in a friendly manner
- Table setting
- Answering questions about menu items
- Running condiments to customers
- Taking drink orders to customers
- Organizing checks
- Taking payments
- Making Magical Moments
Bartender /Supervisor - Catering & Premium
Kia Center
Orlando, FL
08.2016 - Current
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
Restaurant Manager
Marriott International
09.2023 - 09.2024
- Oversees the financial aspects of the department including purchasing and payment of invoices
- Hiring and training staff to provide excellent service to patrons
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of Assistant Restaurant Manager
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
- Setting and enforcing quality and safety controls
- Ensuring licenses are updated and in line with current legislation
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
- Maintaining a fun, safe atmosphere for patrons
Events / Assistant Manager / Server / Bartender
Universal Orlando
Orlando, FL
07.2016 - 08.2022
- Oversaw and manager all three outlet operations in a fast paced la cart and banquet environment, experience encompassed and social functions
- Reduced food, liquor and supply cost significantly and maintained a consistent 28% food and 18% liquor cost, by implementing standard and inventory control
- Develop policies relating to waste control to maintain profitable operations.
- Supervised supervisors, bartenders, servers, and back-of-house positions in daily planning and operations, and created a motivating 'team spirit' environment to increase staff productivity.
- Developed service standards and training manuals for all food and beverage employees.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
Education
Hospitality Management -
Valencia College
01.2019
Skills
- Microsoft
- EMC – Micros
- Matra – Back Office
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Banquet Coordination
- Buffet setup and takedown
- Excel
- PowerPoint
- Inventory
- P&L Analyzation
- Distributer Relations
- BEO Rollouts
Additionalinformation
Entering Disney’s Aspire Program, Spring 2025
References
References available upon request.
Timeline
Server
Walt Disney World Grand Floridian
08.2024 - Current
Restaurant Manager
Marriott International
09.2023 - 09.2024
Bartender /Supervisor - Catering & Premium
Kia Center
08.2016 - Current
Events / Assistant Manager / Server / Bartender
Universal Orlando
07.2016 - 08.2022
Hospitality Management -
Valencia College
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