Elisa Cerda
Yucaipa,CA
Summary
Dynamic professional with a proven track record in guest relations and reservation management, honed across diverse roles, including a significant position at Homestay Suites. Skilled in correspondence management and payment handling, I excel in creating positive guest experiences. My approach has consistently enhanced satisfaction, demonstrating a blend of exceptional communication skills and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Homestay Suites
07.2024 - Current
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Crew Team Member
Five Guys
06.2023 - 05.2024
- Collaborated with team members to complete orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Operated register to process payments and collect cash payment for order totals.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Reservations Manager
U-Haul International
05.2021 - 12.2022
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Placed sales calls and handled sales for incoming customer calls.
- Handled reservations and answered rental questions.
Warehouse Package Handler
Burlington Coat Factory Distribution Center
11.2020 - 02.2021
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Provided feedback to the production team regarding product quality.
- Operated and maintained testing equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Shipping and Receiving Clerk
Amazon
04.2020 - 06.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Certified Nursing Assistant
Innovative Health Care
02.2020 - 04.2020
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 12+ residents under long-term care.
Crew Member
McDonald's
07.2017 - 12.2019
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Education
Certified Nurse Assistant - Nursing
Colton-Redlands-Yucaipa Regional Occupational Program
Redlands09.2020
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2018
Skills
- Guest Relations
- Correspondence Management
- Greeting guests
- Reservation Processing
- Payment handling
- Reservation Management
Languages
Spanish
Limited Working
Timeline
Hotel Front Desk Clerk
Homestay Suites
07.2024 - Current
Crew Team Member
Five Guys
06.2023 - 05.2024
Reservations Manager
U-Haul International
05.2021 - 12.2022
Warehouse Package Handler
Burlington Coat Factory Distribution Center
11.2020 - 02.2021
Shipping and Receiving Clerk
Amazon
04.2020 - 06.2020
Certified Nursing Assistant
Innovative Health Care
02.2020 - 04.2020
Crew Member
McDonald's
07.2017 - 12.2019
Certified Nurse Assistant - Nursing
Colton-Redlands-Yucaipa Regional Occupational Program
High School Diploma -
Yucaipa High School
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