Elisa Chavez
Las Cruces,New Mexico
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Las Cruces, NM
07.2022 - Current
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Scheduled appointments for patients via phone and in person.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Communicated pertinent information and potential problems to physicians and nurses.
- Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted back office patient processes to reduce office wait times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Technician/Phlebotomist
Department of Veterans Affairs
Las Cruces, NM
08.2017 - 07.2022
- Collected and processed specimens from patients for laboratory analysis.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Followed laboratory guidelines for handling biological specimens.
- Provided excellent patient support and care to patients and families.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Implemented safety measures within the clinical environment per OSHA standards.
- Labeled specimens accurately according to established protocols.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Used heel and finger stick methods to obtain blood from capillaries.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared specimens for transport to external laboratories.
- Prepared and packaged specimens for courier transport.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
Education
High School Diploma -
Lordsburg High School
Lordsburg, NM05-1981
Skills
- Detail Oriented
- Appointment Scheduling
- Patient Scheduling
- Electronic Health Records Management
- Patient Communication
- Medical Terminology Proficiency
- HIPAA Compliance
- Phlebotomy
- Data Entry
- Direct Patient Care
- Calm and Level-Headed Under Duress
- Venipuncture and Phlebotomy
- Preparing Specimens and Samples
- Appointment Setting
- Restocking Lab Supplies
- Infection Control Procedures
- Stocking Supplies
- Adaptable
- Customer Service
- Electronic Medical Records
- Quick Problem Solver
- Communicating With Patient Families
Timeline
Medical Support Assistant
Department of Veterans Affairs
07.2022 - Current
Medical Technician/Phlebotomist
Department of Veterans Affairs
08.2017 - 07.2022
High School Diploma -
Lordsburg High School