ELISA DIEME-ERLICH
Plantation,FL
Summary
Highly motivated and goal-oriented professional pursuing a long-term career change with a focus on people operations and human resources. Experienced and driven professional with 15+ years of expertise in business and customer relationship management across diverse industries. Adept in HRIS solutions like UKG and Salesforce, enhancing operational efficiency and employee relations. Passionate about developing and implementing strategies to foster a positive and inclusive work culture. Advocate for diversity, equity, and inclusion with a proven ability to develop and execute strategies that promote a diverse and welcoming workplace culture. Enhances strong analytical and communication skills. Bilingual in English and French.
Overview
17
17
years of professional experience
Work History
Product Support Representative III
UKG
01.2023 - Current
- Delivered exceptional customer service by leveraging extensive knowledge of products and services, resulting in a timely and comprehensive resolution of 50+ customer support issues daily.
- Collaborated effectively within an agile team to to resolve product issues and address client requirements
- Engaged with management and executives providing information necessary to support product and evolving business needs.
- Maintained meticulous documentation and efficiently managed workload within a Customer Relationship Management (CRM) system.
Real Estate Agent
Hamilton & Associates Real Estate and Invest Firm
01.2017 - 01.2023
- Assisted buyers and sellers in the marketing and purchasing of real estate property, identifying homes and properties according to clients suitability while identifying the best prices and best terms.
- Collaborated with contractors, mortgage lenders, and attorneys establishing a strong network.
- Conducted high-level fiduciary needs analyses and fiduciary services, providing advice on market conditions, prices, and mortgage options.
- Performed comparative market analysis
- Created property lists consisting of detailed specifications, and marketed them through open houses, advertisements, networking, and existing relationships.
Business & Accountant Analyst
Broward Center for the Performing Arts
01.2015 - 01.2020
- Partnered with the CEO and Vice President of the company to implement baselines, define strategic performance goals, and create meaningful reports to better measure and improve the company's financial performance.
- Contributed to people development by creating employee initiatives and incentives, conducting quarterly reviews, tracking performance, and defining salary increases.
- Negotiated contract terms with vendors to ensure minimal expenses for the company.
- Trained and audited the settlement accountant to ensure accuracy and compliance.
- Implemented enhanced inventory control systems by streamlining processes, introducing a new platform for invoicing and billing, and initiating monthly inventory and operational audits, which minimized inconsistencies in billing and increased efficiency and revenue.
- Contributed to monthly and annual revenue and budget forecasting by conducting cost comparisons, providing budgets recommendations, and making decisions on financial transactions for food and beverage operations.
- Drove cost reductions and margin improvement exceeding 30% goals through monthly P&L analyses for the food and beverage operations.
Settlement Accountant
Broward Center for the Performing Arts
01.2014 - 01.2015
- Accurately settled over 100 engagements annually by successfully managing each event and liaising between the accounting department and venue departments, clients, co-promoters, and artists.
- Increased event revenue through outstanding customer service, high-quality business relationships with promoters and artists, and 24-hour settlement closings, which resulted in multiple repeat customers.
- Created Settlement Process policies and Standard Operating Procedures (SOPs) to comply with GAAP reporting standards and conducted annual Settlement Process training for employees and partners, which resulted in fewer errors and improved client experience.
Assistant Business Manager
Global Spectrum LP
01.2008 - 01.2014
- Directed all business transactions associated with events to ensure exceptional programming execution, employee scheduling, and flawless coordination with all stakeholders.
- Served as Interim Director of Finance for 8 months while meeting and exceeding all deadlines and budget goals.
- Coordinated day-of-event operations including communications with EMS, patron safety, venue, promoter, subcontractors, police, parking, medical, and janitorial teams.
- Managed the finances for over 250 events per year including general and cost accounting, ticketing, HR, settlements, and event profit & loss statements.
- Reduced account and receivables by 60% by utilizing collections procedures consistently with vendors, which improved purchasing guidelines for all departments.
Education
Master of Science - Education & Sports Administration
Florida International University
MiamiBachelor of Science - Education
Florida International University
Miami, FLSkills
- HRIS Solutions/Systems – UKG, ADP
- Office - Word, Excel, PowerPoint
- SQL
- Salesforce - CRM, JIRA
- Human Resources Operations
- Employee Relations
- Communication and Organization
- Training, Coaching and Mentoring
- Succession Planning
- Data analytics
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Product Support Representative III
UKG
01.2023 - Current
Real Estate Agent
Hamilton & Associates Real Estate and Invest Firm
01.2017 - 01.2023
Business & Accountant Analyst
Broward Center for the Performing Arts
01.2015 - 01.2020
Settlement Accountant
Broward Center for the Performing Arts
01.2014 - 01.2015
Assistant Business Manager
Global Spectrum LP
01.2008 - 01.2014
Master of Science - Education & Sports Administration
Florida International University
Bachelor of Science - Education
Florida International University
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