Elisa DiNardo
Palm Coast,FL
Summary
Knowledgeable in Addiction Recovery with robust background in managing caseloads and facilitating rehabilitation programs. Successfully implemented effective intervention strategies that enhanced compliance and reduced recidivism. Demonstrated ability to conduct comprehensive risk assessments and foster productive community relationships.
Overview
30
30
years of professional experience
Work History
Senior Probation Officer
Probation Plus
Saint Augustine, FL
05.2022 - Current
- Case Management
- Notary
- New Staff Training
- Benchmark
- Increased efficiency in caseload management by implementing innovative technology solutions and streamlining workflows.
- Maintained accurate records of probationer progress and provided regular updates to the court, ensuring informed decision making.
Office Manager
Dr. Daniel Harmon
Hatboro, PA
07.2018 - 12.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Organized patient files and streamlined operations to improve efficiency
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
Dr. Paul Carpinello
Drexel Hill, PA
05.1995 - 06.2010
- Increased office organization by developing filing system and customer database protocols
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable
- Organized patient files and streamlined operations to improve efficiency
- Supervised 3 offices with 15 employees consistently cultivating productive and positive work atmosphere
- Treatment Coordinating in all office locations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Arts -
Neuman College
Aston, PA08.2005
MBA - Business
Rosemont College
Rosemont, PA05.2010
Addiction Recovery
TAA
04.2023
Skills
- Client advocacy
- Family support
- Offender supervision
- Intake procedures
- Case management
- Substance abuse
- Interdepartmental collaboration
- Urinalysis testing
Timeline
Senior Probation Officer
Probation Plus
05.2022 - Current
Office Manager
Dr. Daniel Harmon
07.2018 - 12.2021
Office Manager
Dr. Paul Carpinello
05.1995 - 06.2010
Associate of Arts -
Neuman College
MBA - Business
Rosemont College
Addiction Recovery
TAA
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