Peachtree Sage
Elisa Duron
Commercial Support Client Specialist
South Lebanon,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Commercial Support Client Specialist
Fifth Third Bank
Madisonville, OH
08.2019 - Current
- Meet CEI goal for year 2021 as blended goal is 4.46 archiving 4.50.
- Exceed productivity goal for year 2021, closing total of 2,408 service request becoming top performer on team.
- Conducted appropriate research, established rapport with customers, and partnered with other team members
- Interacted with team members across departments to research and resolve customer issues.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Communicate with management any trends identified when reviewing or researching customer complaints.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Correctly identify core customer issue or nature of complaint based on feedback from customers and Commercial service support members and work toward resolution
Staff Accountant
Robert Half - Contracting The Loring Group
Blue Ash, OH
07.2019 - 08.2019
- Increased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.
- Performed testing of audit areas for fixed assets and accounts payable.
- Prepare consolidated financial statements – internal and external, by gathering and analyzing
- Analyze options and information by verifying information and developing spreadsheet reports
- Prepare payments by reconciling accounts, accruing expenses, requesting disbursements, and assigning account numbers
Accounting Specialist
The Crossroads Center
Cincinnati, OH
12.2017 - 06.2019
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Perform special projects, studies collecting / compiling statistical and financial data for special reports.
- Prepare monthly productivity reports for different departments.
- Engage management over any AR problems you encounter
Human Resources Specialist
M A Folkes
Hamilton, Ohio
08.2017 - 11.2017
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maintained and generated bi-weekly payroll for 30+ employees.
- Interviewed new employees, verified references and evaluated employee qualifications.
- Generated reports for production planning according to schedules
Administrative Manager
Greentec - Honduras
Comayaguela, Francisco Morazán
07.2016 - 05.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Monitored and assured projects maintained highest level of profitability
- Managed import traffic force and shipments, as well as maritime shipping. Prepared and tracked billing documentation and approved vendor invoices.
- Maintained financial accuracy when handling over $2,000,000 in revenue each day
Specification Writer - P&G
Drone Consultant - Design On Line - Adecco
Mason, Ohio
08.2012 - 06.2016
- Consistently meet or exceeded all scorecard requirements for accuracy, timing and customer service.[RM1]
- Ensured QA compliance in technical standards/systems with Company and Business Unit requirements. Lead contact for North American and Latin American regions[RM2] .
- Developed training program in Spanish [RM3] for Latin Americans for Product Lifecycle Management Tool.
- Responsible for ensuring efficient use of create/Review/Approve/Distribute (CRAD) system.
- Maintained highest level for documentation specialists (Approver).
Education
MBA - Business Administration
Universidad Católica De Honduras
Tegucigalpa - Honduras 06.2000 - 12.2003
Bachelor of Arts - International Business
Universidad Nacional Autónoma De Honduras
Tegucigalpa - Honduras 01.1995 - 05.1999
Skills
Complaint resolution
CRM
Account management
Service standard compliance
Forecasting & Budgeting
Monthly / Quarterly / Year End Reports
Account Reconciliation
Exceptional interpersonal communication
Customer-focused
Staff Management
Effective problem solver
Excellent time management skills
Customer relations and communications
Project planning
Office management
Problem-Solving
Software
SAP
CRM
Microsoft Office (Excel, Word, Power Point, Note, Etc)
QuickBooks
Google Chrome
Interests
Community Service -Volunteer Work
Travel
Art
Foreign Languages
Cooking and Baking
Music
Family
Dancing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Commercial Support Client Specialist
Fifth Third Bank
08.2019 - Current
Staff Accountant
Robert Half - Contracting The Loring Group
07.2019 - 08.2019
Accounting Specialist
The Crossroads Center
12.2017 - 06.2019
Human Resources Specialist
M A Folkes
08.2017 - 11.2017
Administrative Manager
Greentec - Honduras
07.2016 - 05.2017
Specification Writer - P&G
Drone Consultant - Design On Line - Adecco
08.2012 - 06.2016
MBA - Business Administration
Universidad Católica De Honduras
06.2000 - 12.2003
Bachelor of Arts - International Business
Universidad Nacional Autónoma De Honduras
01.1995 - 05.1999