Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Ealy

Staten Island,NY

Summary

Organized office professional with top-notch administrative skills and solid background in customer service industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Overview

1
1
year of professional experience

Work History

Administration Clerk

Genuine Plumbing & Heating LLC
02.2024 - Current
  • Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.

Fulfillment Associate

Amazon
10.2023 - 02.2024
  • Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

Customer Service Representative

E - ZPass
02.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Education

High School Diploma -

Grand Rapids University Prep. Academy
Grand Rapids
05.2017

Skills

    • Document Control
    • Information Processing
    • Appointment Scheduling
    • Database Maintenance
    • File Organization
      • Data Entry
      • Schedule oversight
      • Proficient in Microsoft
      • Business Development
      • Adaptability

Timeline

Administration Clerk

Genuine Plumbing & Heating LLC
02.2024 - Current

Fulfillment Associate

Amazon
10.2023 - 02.2024

Customer Service Representative

E - ZPass
02.2023 - 09.2023

High School Diploma -

Grand Rapids University Prep. Academy

Similar Profiles

CREATE PROFILE
Elisa Ealy