Elisa Enriquez

• Make invoices and Charge all the storage, re route drayage,chassis, pre pull, stop off, waiting time.
• Maintained accurate invoice summaries and collection records to enhance monitoring of billing
• Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
• Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
• Applied mathematical skills to calculate totals, and correct problems with physical and digital files.
• Verified documented and requested disbursements to facilitate payments.

• Customer service / accounts manager
• In charge of Ross , FBA, Lowe’s accounts tracking containers checking on status make appointments directly with the terminals update reports keep customer update of container status and out gated containers in charge of charges like demurrage LFD and yard storage work with dispatch to have drivers assign for ready containers
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Prepared customer reports by gathering data collected during customer interactions.
• Processed customer account changes with proprietary software.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Recommended potential products or services after analyzing customer needs.

An unwavering commitment for customer satisfaction minimizing the orders errors before shipping to customers manual checking that the orders are correct made with the right quantity flavor and expiration date. Filling paper work with the shipment information and making sure everything matches the picking sheet checking on temperature of the product and before it’s loaded in the container. Receiving customers Product checking the amount temperatures and filling paper work with the products information reicived .

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Worked in one of the most important departments of hawlett parker managing the federal Air Force accounts receiving and sending out emails to assist, help and resolve customers request and issues, follow up on customers inquiries not immediately resolve.

• received transactions data on daily basis and re organized it for analysis as per the standard operating procedures 

• Used of Ms, Office,Word, Excel for correspondence and reports

• Monitored and responded to clients emails to resolve complaints and issues 

• Mailed the analysis results with personal comments to higher authority for further processing

Proven experience providing customer service and support in a busy call center environment for public utility, insurance  and sales industry. Handle customer inquiries complaints, renewal of yearly plan and electronics insurance sales, billing questions and payment extentions/ service request, calm angry callers repair trust locate resources for problem resolution and design best option solutions to clearly and precisely address their inquiries in a professional manner  interface daily with internal partners in accounting field services, new business operations and consumers affair division.

• Resolved  an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas ( speed, accuracy and volume.

• Became the lead go-to person for new reps and particularly challenging calls as one of the company’s mentor for both new and established employees, monitor calls and side by side to help agents improve on sales and customer satisfaction.

• Top seller of the whole company  for 1 year straight and increased customer retention by 15% also won the pinnacle trip to Republican Dominicana for top seller and best customer service representative 

• Saved and re-sale the value of product and services by properly aligning their features, benefits and price with the needs of the customer