elisa espinosa
Houston,TX
Summary
Experienced retail leader who looks to transition into administration, aiming to leverage strong organizational and leadership skills. Aiming to provide exceptional customer service to enhance office efficiency and streamline office operations.
Overview
4
4
years of professional experience
Work History
Warehouse
Rafael Machines
520 Hills Rd
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Shift Lead
Chik-Fil-A
11.2022 - 09.2024
- Delegated daily tasks to team members while optimizing group productivity
- Conducted thorough quality checks to verify conformance to specifications
- Organized and promoted incoming work orders to help streamline the team workflow
- Provided guidance and support as needed
Team Member
Chik-Fil-A
11.2022 - 04.2023
- Order in-take; in-person and drive thru
- Assisting customers with orders, answering questions, and ensuring a positive experience
- Processing transactions accurately and managing cash register operations
- Team collaboration, working effectively to ensure efficient service
Cashier
Salata
12.2021 - 07.2022
- Greet customers providing exceptional customer service to impact a positive environment
- Resolved customer inquiries and provided product information
- Collaborated with team members to provide timely and efficient service during peak hours, resulting in reduced wait times and exceeding customer satisfaction
Education
Diploma -
Jefferson Davis High School
Nurse Aide -
HCC
Skills
- Effective communication
- MS Office Proficiency
- Bi-lingual; English/Spanish
- Decision-Making
- Problem Solving
- Team Building
- Adaptability
Careerfocus
Experienced retail leader who looks to transition into administration, aiming to leverage strong organizational and leadership skills. Aiming to provide exceptional customer service to enhance office efficiency and streamline office operations.
Timeline
Shift Lead
Chik-Fil-A
11.2022 - 09.2024
Team Member
Chik-Fil-A
11.2022 - 04.2023
Cashier
Salata
12.2021 - 07.2022
Warehouse
Rafael Machines
01.2021 - Current
Diploma -
Jefferson Davis High School
Nurse Aide -
HCC