Summary
Overview
Work History
Education
Skills
Timeline
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Shane Malinak

Tacoma,WA

Summary

Organized and motivated professional with a strong background in customer experience and sales. Proven ability to manage customer accounts, handle complaints effectively, and support sales teams. Eager to leverage skills in a dynamic environment to facilitate company growth.

Overview

3
3
years of professional experience

Work History

Customer Experience Professional

Sunrun
Remote, WA
04.2023 - Current
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills, and follow-up logs.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Communicated with customers via phone, email, and online chats.
  • Assisted customers with making payments or completing orders in the system.
  • Supported sales team members to drive growth and development.
  • Managed a pipeline of 200+ accounts.

Sales Advisor

Sunrun
Remote, OH
12.2021 - 04.2023
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Used active listening and relationship-building skills to assess customer needs, build rapport, and connect with viable solutions.

Education

Bachelor of Science - Human Development And Family Studies

Ohio State University
Columbus, OH
05.2023

Skills

  • Customer Retention Strategies
  • CRM Software
  • Call Documentation
  • Customer Account Management
  • MS Office
  • Problem-Solving
  • Communication
  • Sales Support
  • Relationship Building

Timeline

Customer Experience Professional

Sunrun
04.2023 - Current

Sales Advisor

Sunrun
12.2021 - 04.2023

Bachelor of Science - Human Development And Family Studies

Ohio State University

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Shane Malinak