Dynamic Administrative Assistant with proven expertise at Fresno Arts Council, excelling in customer service and office administration. Skilled in optimizing scheduling and enhancing communication, I successfully coordinated board meetings and supported executive staff, fostering collaboration and efficiency. I successfully managed Fresno's Arthop for last 5 years as the Coordinator. Proficient in Microsoft Office, I am a dedicated team player committed to achieving organizational goals.
Hi, I’m
Elisa Flores
Clovis,CA
Summary
Overview
7
years of professional experience
Work History
Fresno Arts Council
Administrative Assistant
10.2018 - 05.2025
Job overview
- Coordinated scheduling for board meetings, optimizing time management and resource allocation.
- Managed communications between Board members and staff, ensuring timely updates and effective collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in event planning and logistics, contributing to successful community outreach initiatives.
Colton's Social House
Restaurant Hostess
07.2022 - 01.2023
Job overview
- Greeted and seated guests promptly, ensuring optimal flow of restaurant operations.
- Managed reservation system, optimizing guest seating for maximum efficiency.
- Collaborated with kitchen and waitstaff to enhance overall guest experience.
- Trained new host staff on procedures and customer service excellence.
- Developed and maintained relationships with regular patrons to foster loyalty.
- Handled guest inquiries and complaints with professionalism and care.
- Monitored dining area to ensure cleanliness and ambiance standards were met.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Buchanan Clovis, CA
06-2005
University Overview
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Documentation and recordkeeping
- Scheduling
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Microsoft PowerPoint
- Multi-line phone systems
- Event coordination
- Meeting planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Hostess
Colton's Social House
07.2022 - 01.2023
Administrative Assistant
Fresno Arts Council
10.2018 - 05.2025
Buchanan
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