Elisa Gross
General Manager 7-ELEVEN
Killeen,TX
Summary
Accomplished food service manager with a proven track record of planning and directing food services in various settings. Highly organized and detail-oriented, adept at managing both people and tasks effectively. Skilled in building strong customer relationships and ensuring exceptional service delivery. Committed to upholding the highest standards of professional excellence in food service management.
Experienced with managing retail operations and team leadership to optimize store performance. Utilizes strategic planning and problem-solving to address challenges and drive improvements. Track record of implementing effective sales strategies and enhancing customer experiences.
Overview
26
26
years of professional experience
Work History
Store Leader
7-eleven Convenience Store
03.2020 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
Restaurant Manager
7-eleven Convenience Store
07.2017 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correction Officer
TDC
08.2002 - 06.2011
- Responsible for the security of inmates
- Submitted all daily paperwork on inmate accountability at the end of every shift
Assistant Manager 2A
JASON DELI
01.2005 - 01.2017
- I supervise up to 35 employees daily in food preparation to include cutting, slicing, grating of meats, cheeses, fruits, vegetables and breads
- I supervise and assist all FOH, BOH and line employees in the preparation of customer orders ensuring that each order is processed correctly
- In addition, I ensure drinks are prepared, to go orders are assembled, salad bar is restocked, food runs made, taking customer orders, and operating the cash register
- As supervisor, I prepare weekly work schedules, hire, train, disciplines and/or terminate employees staffed in the front and back house of the Deli
- Check employees for completion of responsibilities at the end of shift and utilize the opening and shift checklist to ensure that the shift runs smoothly
- I manage food costs through monitoring sales trends and product waste
- I am trained and certified to perform weekly and monthly inventories
- Trained and certified on forecasting sales and preparing employee weekly work schedules
- Trained and certified on employee Orientation Standardization
- Perform new employee orientation
- Forecast and effectively meet payroll standards
- As required, I deliver customer orders to residential and businesses; open and close the Deli
Team Leader/Shift Leader
Long John Silvers
08.1998 - 08.2002
- Prepared employee work schedules
- Cooked and served customer orders daily
- Opened and closed store as required
- Performed daily end of shift clean-up of kitchen and the dining room
- Counted and balanced cash drawers nightly and delivered to deposit to the bank
Sales Associate
HEB Grocery Store
04.2019 - 11.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
- Contributed to team success by cross-training in other positions, increasing operational flexibility.
Education
High School -
Ellison High School
Killeen, TX05.2000
Skills
- Store safety
- Store operations
- Promotions planning
- Employee engagement
- Stock replenishment
- Restocking oversight
- Customer flow monitoring
- Customer loyalty and retention
- Merchandising trends
- Strategic sales
- Sales floor oversight
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Purchase Orders
- Supplier negotiation
- Adaptability
- Upselling techniques
- Money Management
- Manage inventory
Accomplishments
- Serve safe certified
- Class C Fuel license
- TABC certified
References
- Brian Hardin, HEB General Manager, 512-740-7222
- Brandy Odom, Child Care Provider, 254-247-9071
- Kimberly Watson, 7-Eleven Area Leader, 512-540-6180
- Jasmiah Coleman, Cefco Assistant Manager, 254-466-2943
Timeline
Store Leader
7-eleven Convenience Store
03.2020 - Current
Sales Associate
HEB Grocery Store
04.2019 - 11.2021
Restaurant Manager
7-eleven Convenience Store
07.2017 - 03.2020
Assistant Manager 2A
JASON DELI
01.2005 - 01.2017
Correction Officer
TDC
08.2002 - 06.2011
Team Leader/Shift Leader
Long John Silvers
08.1998 - 08.2002
High School -
Ellison High School
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