ELISA GUEVARA
Medical Manager
College Park,MD
Summary
Dependable medical team member with almost 20 years of experience in medical manager/medical assistant office settings. Talented at overseeing staff and effective problem solving. Friendly and helpful patient interactions to improve patient satisfaction and patient loyalty. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Senior Medical
CCI Health Services
06.2023 - Current
- Open office daily/Weekly Schedule for Medical Assistants and providers.
- Orient and train new staff on proper procedures and policies/Update inventory, expiration and vaccine logs to maintain current tracking documentation for Private and VFC vaccines.
- Uphold standards set by JCAHO (Joint Commission on Accreditation of Healthcare Organizations)/Assist physicians with providing accurate results to facilitate effective treatment plans.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations/Perform medical records management, including filing, organizing and scanning documents.
- Ensure that labs are clean, stocked and equipment is functioning properly on a daily basis/Autoclave/Assist with Competencies and training on new workflows.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Assist physicians with minor surgeries, including preparing operating room/Completed EKGs and other tests based on patient presentation in office.
- Ordering of Medical Supplies/Input Vaccines into EMR/Assist in counting and labeling all Title Ten medications/Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Ensure that Providers and Medical Assistants flow well/Troubleshoot any nonworking medical equipment.
- Maintain a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
Manager
Dr. Bali
07.2018 - 01.2020
- Open office daily/Oversee staff/Payroll/Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Meet with various Pharmaceutical representatives/Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency/Prepared prescription refill requests on behalf of physician
- Efficiently performed insurance verification and pre-certification and pre-authorization functions/Assisted patients in preparation for examinations, assessing and recording vital signs
- Tested and repaired medical testing equipment to maintain safety and accuracy/Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Processed and produced ER, OR and portable x-ray information to assist diagnosis/Educated patients about medications, procedures and physician's instructions
- Printed and filed examination data records according to HIPAA patient standards.
Triage Nurse/Medical Assitant
Discovery Pediatrics
01.2016 - 05.2018
- Assisted physicians by preparing patients for procedures, phlebotomy, glucose testing and pulmonary function tests
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes/Escorted patients to examination rooms and documented medical histories
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Educated patients about medications, procedures and physician's instructions
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Acted as liaison between physician and patient, answering questions and delivering test results
- Prepared prescription refill requests on behalf of physician/Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Front and Back Office Lead Medical Assistant
Kelly Collaborative Medical
03.2014 - 12.2016
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Prepared, reviewed and submitted patient statements to determine factual accuracy
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Gather health history, vital signs and information about current medical issues
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Sterilized medical equipment after each procedure.
Back Office Lead Medical Assistant
Dr. McKnight, Washington Hospital Center
11.2010 - 12.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as vitals, hospital records.
- Blood draws.
- Prep vaccines daily for both VFC and out of pocket pay patients.
- Opened and closed office on a daily basis.
Education
Medical Assisting
Everest Institute
04.2011
Skills
- Develop and implement team building and comprehensive training/Problem solving
- Compliance/ JCAHO/HIPAA/OSHA
- Streamline inventory management and reduce costs
- Oversee staff and daily operations of 5-30 staff members
- Venipuncture and phlebotomy/Wound care and irrigation
- Inventory and supply/Vital sign monitors/Patient scheduling/Staff Training/Administrative Support
- Medical Terminology Knowledge/Stock Management
- Professional Telephone Demeanor/Customer Service
- Retail Management/Interpretation and Translation Services
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- First Aid Certification
Timeline
Senior Medical
CCI Health Services
06.2023 - Current
Manager
Dr. Bali
07.2018 - 01.2020
Triage Nurse/Medical Assitant
Discovery Pediatrics
01.2016 - 05.2018
Front and Back Office Lead Medical Assistant
Kelly Collaborative Medical
03.2014 - 12.2016
Back Office Lead Medical Assistant
Dr. McKnight, Washington Hospital Center
11.2010 - 12.2012
Medical Assisting
Everest Institute
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