ELISA GUEVARA
College Park,MD
Summary
Dependable medical team member with over 10 years of experience in medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful patient interactions to improve patient satisfaction and patient loyalty. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Senior Medical Assistant
CCI Health Services
06.2023 - Current
- Open office daily.
- Weekly Schedule for Medical Assistants and providers.
- Orient and train new staff on proper procedures and policies.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation for Private and VFC vaccines..
- Assist physicians with providing accurate results to facilitate effective treatment plans.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Perform medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensure that labs are clean, stocked and equipment is functioning properly on a daily basis.
- Assist with Competencies and training on new workflows.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Assist manager in ordering of Medical Supplies.
- Input Vaccines into EMR.
- Assist in counting and labeling all Title Ten medications.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Ensure that Providers and Medical Assistants flow well.
- Troubleshoot any nonworking medical equipment.
- Maintain a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
- Ensure that office is up to code for Joint Commission.
- Manage inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Sanitize, restocked, and organized exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
Parts and Service (temporary Position)
Honda Of College Park
07.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Checked out for parts and services
- Opened and closed Parts cashier department daily
Medical Assistant/Manager's Assistant
Dr. Monica
07.2018 - 01.2020
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Prepared prescription refill requests on behalf of physician
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Positioned patients for optimal comfort prior to procedures (PAP Smears)
- Tested and repaired medical testing equipment to maintain safety and accuracy
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Improved patient care and daily task efficiency resulting in smoother operations
- Processed and produced ER, OR and portable x-ray information to assist diagnosis
- Scheduled appointments for patients via phone and in person
- Maintained clean and organized work area with adequate supplies
- Educated patients about medications, procedures and physician's instructions
- Printed and filed examination data records according to HIPAA patient standards.
Medical Assistant/ Triage Nurse
Discovery Pediatrics
01.2016 - 05.2018
- Assisted physicians by preparing patients for procedures, phlebotomy, glucose testing and pulmonary function tests
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Escorted patients to examination rooms and documented medical histories
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Educated patients about medications, procedures and physician's instructions
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Acted as liaison between physician and patient, answering questions and delivering test results
- Prepared prescription refill requests on behalf of physician
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Medical Assistant
Kelly Collaborative Medical
03.2014 - 12.2016
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Prepared, reviewed and submitted patient statements to determine factual accuracy
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Gather health history, vital signs and information about current medical issues
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Sterilized medical equipment after each procedure.
Medical Assistant
Dr. McKnight, Washington Hospital Center
11.2010 - 12.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as vitals, hospital records.
- Blood draws.
- Prep vaccines daily for both VFC and out of pocket pay patients.
- Opened and closed office on a daily basis.
Education
Medical Assisting
Everest Institute
04.2011
Skills
- Venipuncture and phlebotomy
- Wound care and irrigation
- Inventory and supply management
- HIPAA compliance
- Pulmonary function tests (PFTs)
- EKG set up and monitoring
- Team management and supervisor
- Vital sign monitors
- Patient scheduling
- Great Customer Service
- Staff Training
- Administrative Support
- Medical Terminology Knowledge
- Stock Management
- Professional Telephone Demeanor
- Customer Service
- Retail Materials Management
- Interpretation and Translation Services
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior Medical Assistant
CCI Health Services
06.2023 - Current
Parts and Service (temporary Position)
Honda Of College Park
07.2022 - 12.2022
Medical Assistant/Manager's Assistant
Dr. Monica
07.2018 - 01.2020
Medical Assistant/ Triage Nurse
Discovery Pediatrics
01.2016 - 05.2018
Medical Assistant
Kelly Collaborative Medical
03.2014 - 12.2016
Medical Assistant
Dr. McKnight, Washington Hospital Center
11.2010 - 12.2012
Medical Assisting
Everest Institute
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