Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elisa Hay

St Augustine,FL

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner Operator, Cleaning Service

Self Employed
05.2024 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Work with realtors in St. Augustine to ready their listings for photographer shoots and open houses.
  • Varied approaches to cleaning, and making repairs depending on the state of the dwelling.
  • Whole house clean outs.
  • Attention to detail, utilizing correct chemicals to ensure the protection of various surfaces.
  • Always on time, and always show up.

ASL teacher

The Anchored Root Collective
07.2023 - 05.2024
  • Evaluated student performance through ongoing assessments, providing constructive feedback to guide improvement in language acquisition.
  • Created curriculum for ASL class.
  • Collaborated with Deaf educators to continually improve ASL curriculum and share best practices for teaching strategies.
  • Taught students ages 3-13.
  • Adjusted curriculum and yearly plan for different learning styles.
  • Employed varied methods of teaching to ensure the material was understood.
  • Maintained connection with the local Deaf community to continue my own learning of ASL, and knowledge of Deaf culture.
  • Created a positive classroom atmosphere that encouraged open communication, peer support, and active engagement in learning.

Jewelry Maker

DeLong and Company
07.2013 - 09.2020
  • Performed intricate jewelry repairs to restore pieces to their original condition and enhance their aesthetic value.
  • Complete jewelry pieces within specific time frame.
  • Adhere to exact specifications of Jewelry Designer, following verbal and written instructions to create the piece.
  • Applied advanced metalworking techniques to fabricate custom pieces with precision and durability.
  • Hand pick top tier pearls for clients.
  • Pearl knotting and utilization of French Wire.
  • Optimized turnaround times for custom orders while maintaining superior quality through meticulous time management skills.

Lead Server

Spring Creek Tea Room
08.2009 - 09.2013
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Engage in friendly customer service while maintaining high sense of urgency.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.

Material Handler

Schwan's Food Company
05.2007 - 08.2009
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems in warehouses and route trucks.
  • Pull orders and load route trucks.
  • Fuel route trucks with propane utilizing appropriate PPE.
  • Preventative maintenance on route trucks, checking fluids and adding as needed.
  • Maintaining a spotless bay by keeping it sprayed down, scrubbed, and clean.
  • Utilizing First-in First-out, moved product before expiration.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.

Cafe Manager

Barnes and Noble Cafe - Starbucks
04.2003 - 05.2007
  • Implemented effective staff training programs to enhance team skills and improve overall performance.
  • Executed quality control measures to ensure compliance with industry standards and improve product reliability.
  • Delivered exceptional customer service, fostering positive relationships and increasing client satisfaction.
  • Orchestrated successful sales promotions to boost product visibility and drive revenue growth.
  • Coordinated staff schedules to optimize workforce efficiency and meet operational demands.
  • Managed inventory levels to ensure product availability while minimizing excess stock and waste.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Education

EMT - EMS

First Coast Technical College
St. Augustine, FL
06-2025

High School Diploma -

Stafford Academy
Ozark, MO
05-2003

Skills

  • Basic Life Support
  • American Sign Language
  • Exceptional customer service
  • Classroom Management
  • Cleaning Experience
  • Relationship building
  • Project Management
  • Verbal and written communication
  • Chemical handling
  • Health and safety

Certification

  • Basic Life Support - American Heart Association 2025
  • FEMA IS-100.c: Introduction to Incident Command System
  • FEMA IS-200.c: Basic Incident Command System for Initial Response
  • FCTC graduate Emergency Medical Technician 2025
  • EMT National Registry of Emergency Technicians 2025
  • EMT State of Florida Department of Health 2025
  • SCUBA 2025

Languages

American Sign Language

Timeline

Owner Operator, Cleaning Service

Self Employed
05.2024 - Current

ASL teacher

The Anchored Root Collective
07.2023 - 05.2024

Jewelry Maker

DeLong and Company
07.2013 - 09.2020

Lead Server

Spring Creek Tea Room
08.2009 - 09.2013

Material Handler

Schwan's Food Company
05.2007 - 08.2009

Cafe Manager

Barnes and Noble Cafe - Starbucks
04.2003 - 05.2007

EMT - EMS

First Coast Technical College

High School Diploma -

Stafford Academy

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Elisa Hay