Elisa Henderson

Accounts Receivable Assistant -> Specialist

• Utilized Microsoft Excel, QuickBooks and Navusoft software to manage invoices and payments.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Document and record keeping of service ticket information to complete daily paperwork and computer data entry.
• Cross reference and verify daily service information with itemized vendor bill. Monitor account payment terms, and payment processing.
• 3rd party vender invoice entry and organization. Management of bill accounts payment terms and schedules.
• Managed complex problem-solving for upper management in order to complete projects on-time.
• Assisted in integration of service software. Data verification and manual transfer and entry to new system.
• Provided training and software support upon integration of new software to other employees, including management. Adjusted software features to meet operational and billing needs by creating and editing charge codes, service codes, and creating reports with specific data fields for management.

Promoted / Transferred positions from Dispatching Clerk to Accounts Receivable Assistant and then Specialist upon furth

promotion.

Dispatching Clerk:

• Assisted in dispatching, routing, and tracking of up to 8 fleet vehicles.
• Completed daily logs for management review.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Received new contracts, organization of documentation, account creation and setup.
• Verified, approved and documented incentive submissions from drivers to ensure accurate incentive pay.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Communicated with drivers and personnel to coordinate delivery, removal and service of dumpsters.

Both Positions: Applied advanced administrative and analytical skills in overseeing day-to-day operational activities, as well as any requested clerical tasks / errands or courier service if needed.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Out-bound calling and responding to customer inquiries for services using various online market databases.
• Scheduled and dispatched appointments via dispatch software; Communicated appointment or service changes with technicians.
• Equipment and repair part ordering. Warranty monitoring and submission for approved parts.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Prepared invoices and processed incoming payments.
• Document preparation for office staff's daily tasks.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Various other administrative tasks; faxing, copying, organization, courier service when needed.

Reason for Leaving: Professional development

• Used [Software] to schedule appointments.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Achieved 98% or higher satisfaction rating through proactive one-call resolutions of customer issues on consistent basis.
• Processed debit and credit card and electronic check payments.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Reason for leaving: Inappropriate managerial conduct

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments after verifying payment card against personal identification.
• Used Oracle software to process reservations, check-ins and check-outs.
• Oversaw fast-paced front desk operations and guests' needs at busy airport facility.
• Contacted housekeeping staff and maintenance department to resolve issues with guest room, as well as assisting / cleaning rooms when short staffed or unexpected bookings/ issues occurred.

Duties of position not only limited to front desk, also included:

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prepared and served various food and drink items to customer specifications. Food items made to order, drink preparation of coffee's, teas, alcoholic beverages.
• Event preparation -Setup and breaking down of events. Food & material preparation per customer expectations.

Reason for Leaving: Inflexible work schedules

• Took orders, prepared meals, and collected payments.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Worked with teammates and accepted coaching from management team.
• Provided training and coaching of franchise standards to new and current employees.
• Led and directed team members on effective methods, operations, and procedures.

Briefly worked at Wendy's (another location) from 04/2017 - 10/2017 while pregnant for extra income.

Reason for leaving position: Career Advancement

• Went door-to-door to sign 10-15 customers up for Home Improvement services over 2-3 hours
• Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
• Present informational materials promoting company products
• Standing or walking great distances over long periods of time

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Organized classroom materials to help teachers prepare for daily instruction and activities
• Supported student learning objectives through personalized and small group assistance
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines

Reason for leaving: Location closed