Elisa Herrera
Phoenix,AZ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Hyundai bluelink(work from home)
Phoenix, AZ
06.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in conferences related to industry trends or organizational developments.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Identified needs of customers promptly and efficiently.
Medical Assistant
East Valley Family Medical Mesa
Mesa
11.2014 - 12.2018
- Phlebotomy
Customer Service Representative
Sons of Light LLC
04.2016 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
Manager
Sonic
09.2012 - 01.2016
Education
San Tan Central Arizona College
2018 -
Mesa Arizona College
2012 -
Florence High school
Skills
- Understanding the importance of money management
- Understanding the safety of food handling
- Great knowledge and experience in customer service
- Works well under pressure and in a fast-paced environment
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Show patients to examination rooms and prepare them for the physician
- Record patient's medical history, vital statistics, or information such as test results in medical records
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- EKG
- Microsoft Word
- Vital Signs
- Patient Care
- Experience Administering Injections
- EMR Systems
- CPR
- Inventory Control
- Operations Management
- Goal-Oriented
- Policy Enforcement
- Complex Problem-Solving
Certification
Certified Clinical Medical Assistant (CCMA)
Timeline
Supervisor
Hyundai bluelink(work from home)
06.2021 - Current
Customer Service Representative
Sons of Light LLC
04.2016 - 02.2018
Medical Assistant
East Valley Family Medical Mesa
11.2014 - 12.2018
Manager
Sonic
09.2012 - 01.2016
San Tan Central Arizona College
2018 -
Mesa Arizona College
2012 -
Florence High school
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