Elisa Hill
Baltimore,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Mindful Healing Works Wellness Center
07.2023 - Current
- Greet and welcome visitors, clients, and staff with professionalism and warmth. Answer incoming calls, respond to inquiries, and direct calls to the appropriate staff members.
- Schedule client appointments and manage the appointment calendar effectively.
- Maintain confidentiality and handle sensitive information with utmost discretion.
- Monitor and manage office supplies, ensuring availability and timely replenishment.
- Coordinate mail distribution and assist with outgoing mail and packages.
- Fulfilling prescription requests from patients as well as pharmacies,
- Creating client charts and completing intake paperwork.
- Train staff in daily front office procedures, guaranteeing that all team members are proficient in our practices.
- Develop and maintain a comprehensive manual outlining all policies, procedures, and operational standards.
- Assist clients with the registration process, including completing necessary forms and ensuring accurate data entry.
- Verify insurance information and collect co-pays or fees as required.
- Provide clients with the necessary paperwork and information pertaining to their appointments.
- Communicate any changes or updates in client information to the appropriate staff members.
- Maintain accurate and up-to-date client records, ensuring compliance with confidentiality policies.
- Organize and file documents, reports, and correspondence in a systematic manner and share the digital file with your supervisor.
- Assist with data entry and record keeping tasks, ensuring accuracy and attention to detail. Support the implementation and maintenance of electronic health record systems.
- Coordinate meetings, conferences, and training sessions, including scheduling, room setup, and necessary equipment.
- Collaborate with other departments to ensure smooth communication and workflow.
- Assist in the coordination of office events, celebrations, and staff appreciation activities.
- Complete the staff newsletter to be sent to each staff member on the first of each month.
- Provide general administrative support to the agency's leadership team as requested. Prepare and distribute memos, correspondence, and reports as needed. Assist with data collection, analysis, and preparation of regular reports. Contribute to process improvement initiatives to enhance office efficiency.
- Maintain a professional and friendly demeanor when interacting with clients, staff, and external stakeholders. Handle inquiries, complaints, and conflicts with empathy, patience, and professionalism. Provide excellent customer service, addressing client needs and concerns promptly and effectively.
- Assist clients with billing and insurance-related inquiries. Verify insurance coverage and be in contact with the billing team as needed. Coordinate with the billing department to ensure accurate and timely billing processes.
- Handle emergency situations calmly and efficiently, following established procedures. Provide support and assistance to clients and staff during crisis situations, ensuring their safety and well-being.
Office Coordinator
FX Physical Therapy
09.2022 - 07.2023
- Properly collect patient copays, deductibles and/or past due amounts in POS system
- Verify insurance benefits for all new patients as well as submitting requests for pre-authorizations
- Responsible for the overall flow of the clinic as well as training, scheduling, and reviewing the progress of Clinic Assistants
- Appropriately scheduling patients
- Ensuring that the clinic is kept clean, neat and organized
- Demonstrate professionalism with patients & employee interactions, appearance, as well as your attitude at all times
Office Manager
Baltimore Magazine
02.2019 - 02.2023
- Answering phones, managing incoming/outgoing mail, maintaining the office calendar, and other administrating duties
- Organize office operations and procedures
- Maintain the postage meter, office supply inventory, and office space
- Contact building manager and/or vendors/ suppliers for office repairs and maintenance on behalf of the magazine
- Attend monthly tenants meeting to discuss building matters
- Handle UPS packaging to the corporate office and various departments
- Write and deploy a monthly newsletter to staff
- Process and apply checks/credit card payments for advertisers,newsstands, and issue sales
- Operate and maintain the magazine's online Shopify store
- Work with Finance to investigate and handle any payment disputes
- Manage monthly billing process for advertisers
- Billing and Accounts Receivable of the Creative Studio division
- Other duties as assigned.
Licensed Esthetician
Massage Envy
05.2022 - 08.2022
- Offered a number of spa-type treatments
- Promoted monthly lifestyle packages and plans to clients
- Delivered high-quality facials
Student Esthetician
Cortiva Institute
05.2021 - 11.2021
- Analyzed skin condition and made appropriate product recommendations
- Performed body treatments, including waxing, and body wrap application
- Performed facials, chemical peels and electrotherapy procedures weekly
- Recommended retail products for client's at-home usage
- Fostered a friendly, warm, and exceptional customer service.
Teacher
PASS After School Program
09.2016 - 08.2019
- Supervising children in groups and individually
- Working with children in a wide range of recreational and educational activities (i.e., homework help, tutoring, sports, table games, arts and crafts, computer room activities, etc.)
- Helping children to cope with daily social interaction
- Helping children to learn appropriate social behaviors
- Mediating conflicts presented by children
- Maintaining daily attendance.
Instructional Assistant
Patterson Park Public Charter School
08.2018 - 02.2019
- Effectively worked with lead teacher to plan lessons
- Responsible for the care and safety of students
- Completed duties such as assisting students to learn to read, write and obtain basic math skills
- Effectively worked with parents/guardians in reference to their child's progress in school
- Successfully lead the class in the absence of the lead teacher
- Supervise students Kindergarten to grade eight, while assisting in completion of homework assignments during after school hours
- Substitute for grades Pre-K through eighth grade when teachers are out sick
- Assisted with recess daily for grades Pre-K through eighth grade
- Pull small groups of students from classrooms that need the extra help and do a separate curriculum with them.
Office Coordinator
Patterson Park Public Charter School
11.2013 - 08.2018
- Answer phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school
- Greet all incoming students, families and guests respectfully and professionally
- Develop a positive, welcoming and caring climate in the Front Office
- Effectively perform all other duties as assigned by Principal
- Provide for children’s personal needs such as attending to those who are sick or hurt
- Assist students and others with routine problems and will refer non-routine items to a supervisor
- Work with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team
- Sits or stands for extended periods of time
- Lift supplies and materials weighing up to 25 pounds
- Type routine correspondence, reports, records, bulletins, orders and other office documents from sources such as rough drafts, notes, and oral instructions
- Receive, count, open, unpack, date, stamp, record, sort and distribute incoming mail, documents, books, materials and supplies following established procedures
- Sort and stamp out-going correspondence, addresses envelopes and packages, and prepares printed matter and other material for mailing
- Receive and refer visitors, takes telephone calls and messages, and provides routine information upon request
- Enter information or data to personal computer or computer terminal following established procedures
- Communicate effectively, orally and in writing
- Establish and maintain satisfactory working relationships with other employees, children, and the general public
- Honors confidential information
Receptionist
Touch of Smiles Dental Care
10.2011 - 10.2013
- Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times
- Handle all inquiries, both in person and on the telephone, in a polite and professional manner
- Assist doctors in the coordination of patient arrivals and assessments
- Schedule up to 35 patients per day for upcoming procedures
- Ensure all notes and information are available to coincide with appointments and up to date medical history
- Provide courtesy calls and send out appointments & reminders to patients
- Answer multi-line phones and take messages for all staff
- Support and coordination to all team members in the office
- Efficiently and effectively multitask and work independently
- Report to dentist on duty and maintain professional working relationships
- Ensure lab work is dispatched to the appropriate surgeries on arrival
- Complete all duties requested by the practice manager
Education
Associate - General Studies
The Community College of Baltimore County
Essex, MD2010
Timeline
Office Manager
Mindful Healing Works Wellness Center
07.2023 - Current
Office Coordinator
FX Physical Therapy
09.2022 - 07.2023
Licensed Esthetician
Massage Envy
05.2022 - 08.2022
Student Esthetician
Cortiva Institute
05.2021 - 11.2021
Office Manager
Baltimore Magazine
02.2019 - 02.2023
Instructional Assistant
Patterson Park Public Charter School
08.2018 - 02.2019
Teacher
PASS After School Program
09.2016 - 08.2019
Office Coordinator
Patterson Park Public Charter School
11.2013 - 08.2018
Receptionist
Touch of Smiles Dental Care
10.2011 - 10.2013
Associate - General Studies
The Community College of Baltimore County
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