Microsoft office suite
Elisa Jones
Business
Hoagland,IN
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
35
35
years of professional experience
Work History
Business Development Manager
Express Employment Professionals
Fort Wayne, IN
11.2022 - 07.2024
- Managed all aspects of client accounts, including contract negotiations and budgeting.
- Identify and research potential clients.
- Develop and maintain client relationships.
- Coordinate with sales teams to develop mutually beneficial proposals.
- Negotiate contract terms with clients, and communicate with stakeholders.
- Gather useful information from customer and competitor data.
- Make and give presentations to prospective clients.
- Track, identify, and add qualified prospects to the sales pipeline.
- Develop and manage strategic partnerships to grow business.
- Track and report on the status of proposal components.
- Conduct ongoing market research.
- Drive the end-to-end sales process.
- Drafted proposals for prospects in response to their requests for information.
- Collaborated with marketing team members to design promotional materials.
- Conducted research on industry trends, competitor activities, and customer needs.
- Maintained a database of existing customers and prospective leads.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Conducted risk assessments for potential business ventures or strategies.
Co-Team Leader
Ollie's Bargain Outlet Holdings Inc.
Fort Wayne, Indiana
05.2022 - 11.2022
- Coordinated employee schedules to provide adequate staff coverage.
- Provided performance and motivational feedback to employees.
- Maintained operational performance with skillful execution of opening and closing procedures.
- Collaborated with upper management to develop and implement business improvements.
- Adhered to and held associates accountable to company SOPs and policies.
- Established merchandising plans, implemented action steps, and adjusted plan based on progress towards goals.
- Maintained sufficient stock levels and verified appropriate stock presentations for each season.
- Guide store personnel in setting merchandise in attractive displays and rotating inventory to maintain novelty and appeal.
- Evaluated applicants, reviewed resumes, and conducted interviews with a consistent set of assessment criteria.
- Coordinate pre-employment background checks and drug screenings.
- Document, research, and resolve customer service issues.
- Deliver exceptional customer service to bolster strong relationships and build positive experiences.
- Developed strategies to increase efficiency and productivity in the team.
- Analyzed data related to customer service levels and identified areas of improvement.
- Managed daily operations of the team, including assigning tasks and monitoring progress.
- Organized onboarding process for new employees and trained them in their roles.
- Created reports on project progress or customer satisfaction levels as required.
- Encouraged a culture of collaboration among team members to achieve results faster.
- Ensured compliance with company policies and procedures within the team.
- Provided feedback and coaching to team members on performance improvement.
- Conducted regular meetings with team members to assess performance and set goals.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved conflicts between team members by providing guidance and direction.
- Analyzed key performance indicators to identify effective strategies.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assistant Store Manager of Operations
Dicks Sporting Goods (Going, Going, Gone)
Pittsburgh, Pennsylvania
03.2021 - 04.2022
- Coordinated solutions to resolve escalated customer service issues.
- Enforced employee adherence to company practices, policies and procedures
- Used expense controls and tracking procedures to manage budget
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction
- Built and managed successful retail teams through recruiting, training and encouragement
- Reduced shrinkage with successful loss prevention strategies
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Minimized administrative and financial errors with timely paperwork filing and account reconciliations
- Exceeded revenue targets through strategic promotional planning and merchandising strategies
- Collaborated with store manager to meet revenue goals
- Oversaw expenses, deposits and receipts to support recordkeeping
- Trained staff in customer service, merchandising and security monitoring
- Rotated products following seasonal trends and styles according to company strategy
- Set up new store from ground up, working closely with Regional Facilities Manager to solve problems with new building.
Operations Manager/Softline's Manager/Apparel Team Lead
Field and Stream
Cranberry township, Pennsylvania
07.2013 - 03.2021
- Implemented quality control strategies to protect business assets and minimize waste.
- Determined operational strategies to bring procedures and personnel in line with company values.
- Planned and implemented recruitment strategies, and judicious planning to achieve operational objectives.
- Communicated clear objectives and implemented hands-on strategies, resulting in peak performance.
- Developed ideal team culture to foster success and continuous improvement.
- Met customer demands by tracking market changes and revising strategies accordingly.
- Collaborated cross-functionally to coordinate information flow across teams and support operations.
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.
- Arranged crew schedules to align with business and project demands.
- Adopted and integrated process and technology solutions to boost efficiency.
- Coordinated operations successfully to uphold reputation for professionalism and results.
- Organized and delegated operational activities to handle forecasted business volume.
- Organized resources, supplies, and teams to meet operational demand and core metrics.
- Employed conflict management techniques to optimize customer satisfaction and retention.
- Analyzed deficient areas to resolve process inefficiencies.
- Guaranteed compliance to relevant industry regulations and SOPs.
- Protect workers through safety audits and behavior monitoring.
- Prevented shortages by monitoring and ordering new stock.
- Managed daily workloads by organizing schedules and delegating tasks.
- Oversaw employee recruitment, training, and onboarding processes.
- Maximized employee performance with hands-on training and close mentoring.
- Monitored employee performance using real-time data and reports.
- Kept paperwork updated with internal standards and legal requirements.
- Simplified decision-making with detailed reports for the executive team.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
Associate in Applied Science (A.S.S.) - Marketing Management And Research
Butler County Community College
Butler, Pennsylvania05-1999
Skills
- New business expansion
- Business ethics
- Sales Strategies
- Marketing tactics
- Organizational Skills
- Attention to Detail
- Analytical Skills
- Time management abilities
- Human Resources Management
- Reliability
- Multitasking
- Self Motivation
- Problem-Solving
- CRM Platforms
- Decision-Making
- Business Development
Accomplishments
- Received award for achieving high score of 96.7% on quarterly operational audit.
- Was a top 60 Sales Representative for 2023, and top 100 during 1st half of 2024.
Affiliations
Belong to both the Greater Fort Wayne Chamber of Commerce, and the Women's Network.
Volunteered for the Three Rivers Festival in 2024
Member of Board of Directors for Hoagland.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time off401k matchQuote
Your purpose is not the thing you do. It is the thing that happens in others when you do what you do.
Dr. Caroline Leaf
Timeline
Business Development Manager
Express Employment Professionals
11.2022 - 07.2024
Co-Team Leader
Ollie's Bargain Outlet Holdings Inc.
05.2022 - 11.2022
Assistant Store Manager of Operations
Dicks Sporting Goods (Going, Going, Gone)
03.2021 - 04.2022
Operations Manager/Softline's Manager/Apparel Team Lead
Field and Stream
07.2013 - 03.2021
Associate in Applied Science (A.S.S.) - Marketing Management And Research
Butler County Community College
Software
Outlook
Teams
Outlook
Adobe
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