E'Lisa Jones
Pooler,GA
Summary
Dynamic retail professional with a strong foundation in luxury retail multi-unit leadership. Skilled in driving sales, optimizing operations, and enhancing client experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
25
25
years of professional experience
Work History
Director of Retail
Timbers -KSL
01.2021 - Current
- Direct the operations for 15 luxury retail portfolios made up of 45 stores across North America and Europe, achieving a 26% increase in annual revenue YoY for three consecutive years.
- Implemented and launched a data-driven inventory management system, reducing stockouts by 30% and excess inventory by 18%.
- Developed a leadership training program, improving store manager retention by 25%.
- Negotiated vendor contracts, resulting in $1.2M annual cost savings
- Establish and implement retail strategies to promote business growth and increase profitability.
- Monitor store performance, taking corrective action to address operational issues and increase sales.
- Lead a team of high-performance Area Managers, store managers and front-line staff, providing motivation and guidance to ensure success.
- Develop, track, and evaluate store metrics to identify areas of improvement.
- Led planning for 5 new store openings, optimizing layouts to increase sales per square foot by 12%.
Consulting Director of Community Engagement
Middleton Place Foundation
01.2019 - 01.2022
- Fostered a culture of collaboration with the Retail Division team through regular meetings and workshops, enhancing overall performance.
- Organized, developed, implemented, and expanded Community Outreach Program with a focus on education, cultural/historical partnerships.
- Overhauled foundation services, increasing retail revenue from 1.4 million to 3 million within a year.
- Crafted compelling proposals that procured several high-value contracts for the entire foundation, driving revenue growth substantially.
Director of Retail
Montage Int'l
01.2017 - 01.2021
- Directed operations for 20+ stores across 14 Retail Portfolios with combined annual sales exceeding $35M.
- Managed $11M annual category spend across apparel, gifts, accessories, housewares, sports equipment, jewelry, and art products.
- Negotiated contracts with vendors, achieving average cost savings of 11%.
- Developed seasonal assortment strategies that increased category sales by 16% each season.
- Partnered with marketing and supply chain teams for the successful execution of product launches.
- Launched a customer loyalty program that boosted repeat purchases by 15%.
- Streamlined visual merchandising standards, increasing average transaction value.
- Implemented data-driven process improvements resulting in a 10% reduction in operational costs and a boost in employee productivity.
- Developed and led a comprehensive training program for store management, enhancing leadership capabilities across all properties
- Launched an initiative to integrate innovative technologies in-store, elevating the customer experience and increasing average transaction value by 8%.
- Collaborated with cross-functional teams to introduce new product lines, contributing to a 20% rise in quarter-over-quarter revenue.
- Managed P&L, successfully navigating market fluctuations and leading the division to outperform sales targets by 12%.
- Streamlined reporting processes, cutting turnaround time by 30%.
Director of Retail Operations
MGM Resorts Int'l
01.2014 - 01.2017
- Oversaw a $13 million retail portfolio, opening the new National Harbor location
- Spearheaded the opening of twelve new retail boutiques, including the Conceptualized SJP Boutique at MGM
- Formulated efficient inventory control measures, resulting in a 60% decrease in loss
- Launched a customer-centric initiative that revamped the service delivery model, leading to a record-high Net Promoter Score (NPS) increase of 12 points within one year
- Collaborated with the executive team to redefine the Retail Division’s strategic direction, resulting in a 20% increase in market share and a 35% improvement in EBITDA over three years
- Increased store performance metrics by 25% through the optimization of inventory management and customer service processes.
- Managed and coached a team of 50+ employees, fostering a culture of excellence and staff development.
- Oversaw store remodel, which led to a 20% increase in foot traffic and a more engaging shopping environment.
- Coordinated with the marketing department to execute promotional campaigns that spiked sales by 18%.
Senior Regional VP
Avon Products Int'l
01.2009 - 01.2014
- Managed regional P & L and budget of $14 million, successfully navigating market fluctuations, driving region to outperform sales budget by 15%.
- Led twenty-five District Sales Managers and thirty Executive Leaders, as well as a fifty-agent call center operation
- Collaborated with cross-functional teams to introduce new product lines, contributing to a 20% rise in quarter-over-quarter revenue
- Managed complex projects, events, and recognition programs from inception to completion, ensuring deliverables were met on time and within budget constraints.
Director of Retail Sales
LeCreuset
01.2001 - 01.2009
- Supervised the sales team of the highest volume region in the organization
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly, and yearly revenue goals.
- Implemented business plans, generating new business, which resulted in a 27% increase in special event revenue
- Improved yearly total departmental profit by 19% for five consecutive years
- Created effective training and mentoring programs, increasing employee productivity rate by 24%
- Championed enhanced coordination between different departments, fostering an environment conducive to achieving the desired results.
Education
Master of Arts - Organizational Psychology And Development
Marymount University
Arlington, VA05-1996
Bachelor of Arts - Fashion Merchandising
Marymount University
Arlington, VA05-1992
Bachelor of Science - Psychology
Marymount University
Arlington, VA05-1992
Skills
- Multi-Unit Leadership
- Education/Training and Development
- Strategic Planning
- New Store Openings
- Market Penetration
- Product/Branding and Licensing
- Buying/Merchandising
- Revenue Management/Budgeting/Forecasting
- Client Relationship Management
- Project Management
- Merchandise planning
Timeline
Director of Retail
Timbers -KSL
01.2021 - Current
Consulting Director of Community Engagement
Middleton Place Foundation
01.2019 - 01.2022
Director of Retail
Montage Int'l
01.2017 - 01.2021
Director of Retail Operations
MGM Resorts Int'l
01.2014 - 01.2017
Senior Regional VP
Avon Products Int'l
01.2009 - 01.2014
Director of Retail Sales
LeCreuset
01.2001 - 01.2009
Master of Arts - Organizational Psychology And Development
Marymount University
Bachelor of Arts - Fashion Merchandising
Marymount University
Bachelor of Science - Psychology
Marymount University