Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Elisa Laboy

Huntsville,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Bartender

OTG
Houston, TX
03.2017 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Bartender

Wyndham Hotel
Houston, TX
06.2014 - 09.2015
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Planned and coordinated special events to boost customer numbers and profits.

Bartender

Magnolia Hotels
Houston, TX
02.2012 - 08.2014
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Poured wine, beer and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Planned and coordinated special events to boost customer numbers and profits.

Bartender

Marriott
Houston, TX
06.2008 - 08.2014
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Bartender

Wyndham Hotel
Houston, TX
12.2000 - 06.2008
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.

Education

GED -

Westfield High School
Houston, TX
05.1987

Skills

  • Customer Service
  • Health Codes Compliance
  • Excellent Judgment
  • Handling Difficult Customers
  • Team Training and Development
  • Anticipating Guest Needs
  • Service-Oriented Mindset
  • Food Running
  • Payment Processing
  • Safe Serving Knowledge
  • Licensed TABC
  • Inventory
  • Sales Expertise
  • Marketing and Sales Experience
  • Ordering Procedures
  • Basic Accounting
  • Outgoing Personality
  • Courteous
  • Able to Stand 12 Hours
  • Food Service
  • New Hire Training
  • Menu Memorization

Timeline

Bartender

OTG
03.2017 - Current

Bartender

Wyndham Hotel
06.2014 - 09.2015

Bartender

Magnolia Hotels
02.2012 - 08.2014

Bartender

Marriott
06.2008 - 08.2014

Bartender

Wyndham Hotel
12.2000 - 06.2008

GED -

Westfield High School

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Elisa Laboy