Elisa Lattimore
Wahiawa,HI
Summary
Strategic and results-driven professional with a Bachelor of Business Administration in Business Management, and over seven years of multi-industry experience across food and beverage, retail, banking, automotive, and healthcare. I am proud of my multifaceted journey as a dedicated stay-at-home wife, mother, and a high-performing professional managing two children under the age of three. This life experience has forged an unparalleled work ethic, an extraordinary capacity for high-stakes multitasking, and a unique ability to lead with deep empathy, compassion, and resilience. I am a passionate problem-solver who thrives in dynamic, fast-paced environments—whether I am streamlining patient intake workflows or coordinating complex family logistics. I bring a refreshing blend of academic business expertise and real-world leadership to every project, committed to driving sustainable growth and fostering a culture of excellence.
Overview
8
8
years of professional experience
Work History
Family Operations Coordinator
Private Household
Wahiawa, Hawaii
12.2025 - Current
- Self-motivated professional with a strong sense of personal responsibility and accountability
- Management of household operations in health and safety oversight of maintaining nutrition and wellness routines of all family members, and cleanliness of home environment
- Strategically budgets, plans and coordinates daily schedules, routines, family events, appointments, educational activities, and developmental milestones for children, while monitoring progress and evaluating outcomes to drive growth and skill development
- Continuously refines parenting and household management approaches through ongoing educational resources, problem-solving, adaptability, and clear communication with all household members
- Cultivated strong expertise in communication, multitasking, organization, problem-solving, and time management, with skills directly transferable to leadership, managerial, and customer success roles
Senior Business Support Specialist
First Citizens Bank
Honolulu, Hawaii
10.2025 - 12.2025
- Executed high-volume, advanced operational tasks by managing daily lockbox activities, which included scanning and processing hundreds of client checks and payment coupons to First Citizen Bank Arizona Headquarters
- Performed complex processing and documentation to ensure critical financial accuracy and strict adherence to internal compliance regulations through consistent monitoring on Vision for all scanned checks and coupons
- Applied business expertise to manage the meticulous sorting, extracting, and documentation of all incoming and outgoing high-priority mail and courier shipments through FedEx, coordinating essential communications via Microsoft Office (Word, Excel, PowerPoint, Outlook, and Microsoft Teams)
- Contributed to the success of daily activities by maintaining efficient mail and payment processing workflows, utilizing systems like OneNote, and performing essential troubleshooting for document exceptions and logistical issues
Family Operations Coordinator
Private Household
Wahiawa, Hawaii
07.2025 - 10.2025
- Self-motivated professional with a strong sense of personal responsibility and accountability
- Management of household operations in health and safety oversight of maintaining nutrition and wellness routines of all family members, and cleanliness of home environment
- Strategically budgets, plans and coordinates daily schedules, routines, family events, appointments, educational activities, and developmental milestones for children, while monitoring progress and evaluating outcomes to drive growth and skill development
- Continuously refines parenting and household management approaches through ongoing educational resources, problem-solving, adaptability, and clear communication with all household members
- Cultivated strong expertise in communication, multitasking, organization, problem-solving, and time management, with skills directly transferable to leadership, managerial, and customer success roles
Emergency Room Patient Registrar
The Queen's Medical Center
Honolulu, Hawaii
02.2024 - 07.2025
- Received and interviewed 60-200+ patients daily, responsible guarantors to obtain accurate and complete demographics and financials
- Utilized managed care and other insurance eligibility websites (Hawaii State Medicaid, Kaiser, Alohacare, Wellcare, Noridian, Tricare, Veteran Affairs, Availity, Cigna, HMSA, United Health Care, Blue Cross Blue Shield, Out of State Medicaid) to determine eligibility, admission notification, and authorization requirements entered into ONBASE systems
- Managed patient registration using EPIC, DocuSign, and MyChart; ensured accurate documentation of ID, insurance, and Power of Attorney forms, while coordinating referrals to financial counseling and social work services
- Efficiently prepared and finalized registration documentation, obtained signatures, researched insurance and Medicare beneficiary IDs, and ensured accurate completion of Medicare Secondary Payer Questionnaires (MSPQ)
- Processed debit and credit card payments, issued hospital estimates and receipts, secured required documentation/signatures, and balanced cash register at end of shift
- Handled high-volume call flow (20-45 inbound, 20-35 outbound) daily, efficiently transferring and coordinating with physicians, nurses, social workers, security, payors, and multiple hospital departments
- Assisted patients by offering clear information, addressing concerns, and providing solutions regarding benefits and eligibility
- Ensured that the Queens Medical Center met government and third party payer guidelines required for reimbursement (HIPAA)
- Provided general information and admission information to patients and healthcare providers as requested
- Operated telephone, facsimile, computer, copier, printer, pneumatic tube system, credit card swipe, computer camera, wheelchair, portable computer/stand, interpreter services
- Trained and mentored new patient registrars, provided hands-on instruction in emergency room protocols, patient registration, insurance verification, hospital systems, and compliance standards to ensure accuracy and efficiency
- Managed intake of trauma, transfer, stroke, and cardiac arrest patients, accurately capturing demographics, emergency contacts, and insurance information
- Facilitated timely direct and urgent admissions and transfers by coordinating with the ED Charge Nurse, HELP Desk, and all relevant hospital units at Queens Medical Center
- Managed a variety of insurance processes, including Travelers, Worker's Compensation, No-Fault Liability, CPS, State/Federal Prison, and CBP coverage, handled patient insurance request forms, coordinated with Honolulu Police Department for report attachments, and followed up on billing-related faxes
- Identified and escalated potential threats or emergency situations to supervisors/security, safeguarding hospital personnel, patients, and visitors
Family Operations Coordinator
Private Household
Wahiawa, Hawaii
11.2023 - 02.2024
- Self-motivated professional with a strong sense of personal responsibility and accountability
- Management of household operations in health and safety oversight of maintaining nutrition and wellness routines of all family members, and cleanliness of home environment
- Strategically budgets, plans and coordinates daily schedules, routines, family events, appointments, educational activities, and developmental milestones for children, while monitoring progress and evaluating outcomes to drive growth and skill development
- Continuously refines parenting and household management approaches through ongoing educational resources, problem-solving, adaptability, and clear communication with all household members
- Cultivated strong expertise in communication, multitasking, organization, problem-solving, and time management, with skills directly transferable to leadership, managerial, and customer success roles
Customer Care Coordinator
New City Nissan
Honolulu, Hawaii
05.2022 - 11.2023
- Delivered exceptional customer service to 60-80+ clients daily within a high-volume dealership environment
- Managed 20-60+ inbound calls, emails, and communications between service, sales, finance, and customers to ensure seamless coordination
- Scheduled 20-40+ service appointments daily for in-person, phone, walk-in, and tow-in customers efficiently and accurately
- Delivered new and pre-owned vehicles alongside sales team, scheduled aftermarket services, and performed detailed vehicle inspections to ensure quality and customer satisfaction
- Handled daily cash and card operations, including opening and balancing the cash drawer to maintain precise financial records
- Conducted between 40-100+ outbound calls daily to schedule appointments, follow up on services, address recalls, and promote retention and prepaid maintenance programs
- Managed administrative tasks including processing, filing, and scanning of repair orders, vehicle sales, referral checks, and lease returns to ensure organized recordkeeping
- Prepared, printed, and mailed Nissan Loyalty Reward and referral check letters, ensuring timely customer outreach
- Coordinated the preparation and delivery of rental vehicles while providing customers with clear explanations of charges and rental terms to ensure satisfaction
- Utilized computers and iPads to manage aftermarket check-ins, lease returns, and shuttle operations
- Maintained accurate customer account records by researching and charting information across Microsoft Excel & Word, Google Sheets, Dealertrack, VinSolutions, and X-Time
College Student
University Of Hawaii - West Oahu
Kapolei, Hawaii
01.2022 - 05.2022
- 2022 Spring Semester Completion
Relationship Service Representative
Bank of Hawaii
‘Aiea, Hawaii
04.2021 - 01.2022
- Assisted 80-100+ customers daily, providing efficient banking services in a high-volume environment
- Handled high-volume communications, including emails, calls, and voicemails, to provide prompt support to clients and internal teams
- Managed financial transactions for personal and commercial clients, conducted account and wire transfers, processed bill payments, and provided accurate customer statements
- Processed, filed, and digitally scanned important banking documents, ensuring compliance and record integrity
- Provided knowledgeable support to resolve customer concerns related to products, services, and online/in-person banking transactions
- Supported operations at four Bank of Hawaii branches including, Pearl City, Hawaii Kai, Kahala, and Waipahu, providing cross-branch assistance to ensure smooth workflow and service continuity
College Student
University Of Hawaii - West Oahu
Kapolei, Hawaii
01.2021 - 05.2021
- 2021 Spring Semester Completion
Store Associate
Longs Drugs
‘Aiea, Hawaii
03.2019 - 12.2020
- Created positive shopping experiences for 100+ customers daily through attentive service, product recommendations, and merchandise support
- Handled 25+ customer calls daily, addressing inquiries and providing support in a fast-paced grocery store environment
- Balanced and organized cash register by processing cash and card transactions, counting change, and managing coupon storage
- Provided accurate checkout services by verifying prices, applying discounts, processing payments, printing receipts, and bagging groceries for a smooth customer experience
- Restocked and organized sales floor merchandise, accurately updating tags to reflect weekly promotions and enhance customer experience
Store Associate
Forever 21
‘Aiea, Hawaii
12.2018 - 03.2019
- Provided personalized shopping experiences by assisting customers with product selection, fashion guidance, and merchandise navigation
- Consistently achieved sales and service targets by fostering customer loyalty and cultivating new relationships
- Operated POS system to process sales, returns, online orders, and credit/gift card activations
- Maintained attractive and organized sales floor displays, proactively restocking and reorganizing products to enhance the customer shopping experience
Crew Member
Dunkin' Donuts
Honolulu, Hawaii
03.2018 - 12.2018
- Provided exceptional, welcoming service to customers, creating a pleasant and memorable experience at Dunkin' Donuts
- Supported team operations by mentoring new coworkers, fostering collaboration, and applying feedback from management to improve performance
- Managed high-volume customer interactions daily, serving 100-300+ patrons, processing 20+ phone orders, and coordinating 15+ mobile pickups daily
- Directed team operations across opening, morning, afternoon, and closing shifts, achieving drive-thru wait times averaging under 7 seconds through teamwork and coordination
- Baked, decorated and packaged 10-25+ large Box of Joes and donut pick up orders for large groups, ensuring high quality and timely completion
- Received orders, prepared food and drinks, and handled cash and card transactions promptly to ensure a smooth customer experience
- Maintained restaurant cleanliness, prepared workstations, and fully stocked supplies in accordance with health and safety procedures
- Supported all restaurant functions including front store, drive-thru, bakery, and inventory while promoting teamwork, leadership, and quality service
Education
Bachelor of Arts - Business Administration - Business Management
University of Hawaii West Oahu
Kapolei05-2022
High School Diploma -
Damien Memorial School
Honolulu, HI05-2017
Skills
- Project & Operations Management: Workflow Optimization, Quality Control, Strategic Problem Solving, Resourcefulness
- Agile Leadership: Team Mentoring, Performance Development, High-Pressure Decision Making, Employee Growth Facilitation
- Communication & Coordination: Multi-Line Phone Systems, Stakeholder Relations, Expert Cross-Functional Correspondence
- Data & Logistics: Information Management, Meticulous Recordkeeping, Document Processing, and High-Volume Data Entry
- Financial & Technical: Insurance Verification, Payment Collection & Processing, EPIC, DocuSign, Google Workspace, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, Teams)
Timeline
Family Operations Coordinator
Private Household
12.2025 - Current
Senior Business Support Specialist
First Citizens Bank
10.2025 - 12.2025
Family Operations Coordinator
Private Household
07.2025 - 10.2025
Emergency Room Patient Registrar
The Queen's Medical Center
02.2024 - 07.2025
Family Operations Coordinator
Private Household
11.2023 - 02.2024
Customer Care Coordinator
New City Nissan
05.2022 - 11.2023
College Student
University Of Hawaii - West Oahu
01.2022 - 05.2022
Relationship Service Representative
Bank of Hawaii
04.2021 - 01.2022
College Student
University Of Hawaii - West Oahu
01.2021 - 05.2021
Store Associate
Longs Drugs
03.2019 - 12.2020
Store Associate
Forever 21
12.2018 - 03.2019
Crew Member
Dunkin' Donuts
03.2018 - 12.2018
Bachelor of Arts - Business Administration - Business Management
University of Hawaii West Oahu
High School Diploma -
Damien Memorial School