Elisa L. Santiago
Columbus,OH
Overview
11
11
years of professional experience
Work History
HR Assistant
Lifetime Quality Roofing and Storm Restoration
12.2024 - Current
- Supports onboarding and off-boarding for 15 employees per hiring cycle.
- Coordinate and schedule travel and accommodations.
- Assist with IT setup (workstations, laptops, system access).
- Maintain office supplies and IT inventory.
- Provide administrative support to the HR Manager.
Business Office Manager
Inn at Bear Trail
09.2023 - 12.2024
- Manage the end-to-end payroll process, ensuring accurate data input, timely submission, and comprehensive reporting.
- Prepared the monthly billing cycle for residents.
- Record a $500,000/month budget including tracking accounts payable and receivable.
- Led a comprehensive review of personnel records, identifying and rectifying inconsistencies to meet standards; maintained up-to-date records, ensuring operational efficiency and compliance.
Human Resources Manager
Inn at Summit Trail
03.2022 - 09.2023
- Directed the recruitment of new employees, including hiring to fill current staffing needs, reviewing potential candidates, and leading the first or second round of interviews.
- Conducted and organized 4 new hire orientation classes per month.
- Oversaw the 3 reception staff members and the front desk.
- Developed employee appreciation programs.
Office Coordinator
Inn at Summit Trail
10.2020 - 03.2022
- Coordinated with the Business Office to prepare bi-weekly orientation classes by scheduling new hires for orientation, assembling new hire folders, and providing necessary work permits.
- Managed 3-member reception staff by creating staff schedules, conducting training sessions, and coordinating effective policies and procedures.
- Trained 2 receptionists at another Inns facility in Canal Winchester.
- Arranged the calendars of the 5-member management team including tours and interviews.
Receptionist
Inn at Summit Trail
08.2017 - 10.2020
- Greeted and welcomed guests to provide a positive first impression of the company.
- Maintained data records, contact information, and appointment schedules for 80 residents.
- Coordinated the interview schedule and current job openings with the 7 directors.
- Communicated with 85 resident's families to address any issues or concerns.
Receptionist
Price Road Health & Rehabilitation Center
01.2017 - 08.2017
- Reviewed financial records for 30 resident funds and the business petty cash fund.
- Communicated with 30 resident's families to address any issues or concerns.
- Answered the telephone and took and relayed messages to staff members.
Administrative Assistant
Heath Community Arts Council/Davis-Shai House
09.2014 - 01.2017
- Collaborated with the Executive Director in organizing 3 annual fundraisers and over 80 private events.
- Oversaw monthly volunteer event planning committee to gain feedback and research ideas.
- Recorded a $100,000 annual organization budget with the Executive Director.
- Scheduled 50 volunteers for the fundraising events with the Volunteer Coordinator.
Education
Master of Public Administration -
Ohio University
Athens, OH05.2020
Bachelor of Arts - Advertising and Public Relations
Marietta College
Marietta, OH05.2014
Timeline
HR Assistant
Lifetime Quality Roofing and Storm Restoration
12.2024 - Current
Business Office Manager
Inn at Bear Trail
09.2023 - 12.2024
Human Resources Manager
Inn at Summit Trail
03.2022 - 09.2023
Office Coordinator
Inn at Summit Trail
10.2020 - 03.2022
Receptionist
Inn at Summit Trail
08.2017 - 10.2020
Receptionist
Price Road Health & Rehabilitation Center
01.2017 - 08.2017
Administrative Assistant
Heath Community Arts Council/Davis-Shai House
09.2014 - 01.2017
Bachelor of Arts - Advertising and Public Relations
Marietta College
Master of Public Administration -
Ohio University
Similar Profiles
AJ ValentineAJ Valentine
Door to Door Sales at Lifetime Quality Roofing and Storm RestorationDoor to Door Sales at Lifetime Quality Roofing and Storm Restoration
SARAH ROSENTHALSARAH ROSENTHAL
Storm Guard Roofing and Restoration at Storm Guard Roofing and RestorationStorm Guard Roofing and Restoration at Storm Guard Roofing and Restoration
Mirycle SnipeMirycle Snipe
Sales Administrator at GaleForce Roofing DBA Lifetime Quality RoofingSales Administrator at GaleForce Roofing DBA Lifetime Quality Roofing
ROY JONESROY JONES
Volunteer Lead Alumni Group Facilitator at Lifepoint Health, Columbus SpringsVolunteer Lead Alumni Group Facilitator at Lifepoint Health, Columbus Springs
Joshua HuntJoshua Hunt
Musician, Composer, Audio Engineer at Slow Time TravelMusician, Composer, Audio Engineer at Slow Time Travel