Elisa Lu
West Covina,CA
Summary
Dynamic Business Developer and Operations Manager with a proven track record at Innodisk US Corporation and Afastor Corp., specializing in market expansion and operational efficiency. Excelled in client management and relationship building, significantly enhancing customer satisfaction and sales. Skilled in negotiating and strategic planning, adept at driving business growth and leading high-performance teams.
Overview
14
14
years of professional experience
Work History
Business Developer and Order Management
Innodisk US Corporation
Fremont, CA
10.2022 - Current
- Developed and implemented strategic business plans to identify new markets, increase sales and maximize profits.
- Reviewed and processed customer orders, ensuring accuracy of information.
- Managed inventory levels, coordinating with warehouse staff to ensure sufficient stock availability.
- Monitored customer accounts for payment discrepancies or overdue invoices.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated with suppliers to ensure timely shipment of products.
- Processed refunds and credits for customers as needed.
- Negotiated contracts with vendors on behalf of the company.
- Executed special projects as assigned by management team.
- Created and sent price quotes to potential customers.
Operations Manager
Afastor Corp.
Taipei, Taiwan
01.2011 - 06.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor in Spanish Language - Foreign Languages And Literatures
TamKang University
Taiwan06-2000
Skills
- Customer service and support
- Networking strength
- Client management
- Relationship building
- Sales follow-up
- Performance monitoring
- Client presentations
- Business generation
Timeline
Business Developer and Order Management
Innodisk US Corporation
10.2022 - Current
Operations Manager
Afastor Corp.
01.2011 - 06.2022
Bachelor in Spanish Language - Foreign Languages And Literatures
TamKang University
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