Elisa Luke
Tucson,USA
Summary
11 years with costumer service and sales experience in USA, 7 years in Mexico.
18 years cooking Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
22
22
years of professional experience
Work History
Material Handler
Tailored Management - Roche Diagnostics
02.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Supervisor of Operations
Abm Industries
03.2023 - 02.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Habilitation & Respite Provider
AZA United
01.2023 - 01.2024
- Improved client satisfaction by providing attentive, compassionate respite care services tailored to individual needs.
- Enhanced family well-being by offering regular breaks and support services for primary caregivers.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Monitored client health and safety, reporting concerns to appropriate professionals promptly.
Deli Department Manager
Villas Market
08.2021 - 01.2023
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
Driver, Warehouse Orders
SelfHelpWorks
04.2020 - 08.2021
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Deli Manager
Food city
07.2013 - 03.2020
- Take care of all the health department rules
- Ensure correct temperatures and cooling down
- Follow FIFO program (first in, first out)
- Take care of payroll
- Take care of gross profit dollars through the month for inventory
- Take care of inventory levels in cooler, freezer, and ordering
- Make sure the department is ready for business
- Make sure to follow all the programs from the corporate office
- Provide 100% customer service
- Cashier.
Deli clerk-Lead clerk
Food city
01.2012 - 07.2013
- Cashier, taking care of customers and exceeding their needs
- Clean and fill department
- Take the temperature every 2 hours
- Control product loss and keep good inventory
- Order product and supplies that are needed
- Cook
- Follow the recipes and cooling down.
Deli clerk/Baker
El herradero súper market
04.2011 - 02.2012
- 100% customer service
- Make orders and inventory every day
- Check temperature every 2 hours
- Cooling down
- Ready for health department
- Make bread every day
- Clean the oven.
Armida Hotel
01.2002 - 01.2009
- Catering; making food and service
- Typing recipes.
Education
PIMA College -
Summer School (ESL)
College -
UNIDEP
Guaymas, Sonora01.2005
High school -
C.B.T.I.S #40
Guaymas, Sonora01.2003
Skills
- Basic computer
- Cook for catering
- Food Handler Management Certification Card
- Certificated on CPR and First Aid
- Article 9 (Approve For work with DES)
- Fingerprint Clearance Card
- Speak English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Material Handler
Tailored Management - Roche Diagnostics
02.2024 - Current
Supervisor of Operations
Abm Industries
03.2023 - 02.2024
Habilitation & Respite Provider
AZA United
01.2023 - 01.2024
Deli Department Manager
Villas Market
08.2021 - 01.2023
Driver, Warehouse Orders
SelfHelpWorks
04.2020 - 08.2021
Deli Manager
Food city
07.2013 - 03.2020
Deli clerk-Lead clerk
Food city
01.2012 - 07.2013
Deli clerk/Baker
El herradero súper market
04.2011 - 02.2012
Armida Hotel
01.2002 - 01.2009
PIMA College -
Summer School (ESL)
College -
UNIDEP
High school -
C.B.T.I.S #40
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