Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Summary
Hi, I’m

Elisa Macklin

Elkins Park,PA

Overview

29
years of professional experience
1
Certificate

Work History

ExcelleRx/Enclara Pharmacia

Pharmacist Team Leader
01.2021 - Current

Job overview

  • Demonstrates exceptional communication skills by promptly responding to emails, phone calls, and inquiries from staff, management, and clients concerning escalated issues, investigations, and other communication.
  • Monitor and manage various call center related pharmacy queues, including Verify Prescription, Local Fill Queue, First Dose Response (FDR), CII, Pending Order, Spanish, etc., ensuring timely and efficient processing.
  • Collaborate with peers to provide vital support and assistance to on-duty staff and direct reports to enhanced team performance and productivity.
  • Proactively engage with Work Force Management (WFM) and other call center management to address peak volume and urgent needs, effectively resolving issues and ensuring smooth operations.
  • Actively participates in the review and development of standard operating procedures, ensuring adherence to established protocols and continuous process improvement.
  • Maintains strict compliance with company policies and procedures, ensuring high standards of quality, accuracy, and regulatory compliance.
  • Develops strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educates patients about possible drug interactions and gave special administration instructions.
  • Reduces medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Collaborates with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Serves as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Enhances patient understanding of medication usage and potential side effects with clear, empathetic communication.

Mt Airy Ambulatory Endoscopy Surgery Center Gastroenterology Center

Consultant Pharmacist
01.2018 - 07.2021

Job overview

  • Inspected Surgery Center to ensure proper pharmaceutical storage, use and documentation are conducted in proper manner.
  • Consulted on drug related matters and reported to Quality Assurance Committee of the Center
  • Ensured DEA laws are being followed for narcotic dispensing and recording.
  • Established record keeping procedures, forms and other documents necessary to meet existing state, federal and accreditation standards.
  • Required minimum bi-annual visit.

Enclara/Excellerx

Clinical Pharmacist
06.2005 - 01.2021

Job overview

  • Collaborated with nurses and prescribers, following hospice-specific formulary guidelines, to enhance quality of life for hospice patients through appropriate and cost-effective medication therapy
  • Documented clinical interventions and assessments to measure outcomes and ensure accurate patient records.
  • Provided real-time collaboration with nurses and prescribers to determine optimal symptom management therapy based on individual patient information.
  • Conducted profile drug utilization reviews (DUR) to prioritize patient safety and optimize therapeutic benefits.
  • Input and verified medication orders from an Automated Medication Dispensing System (AMDS) for patients in inpatient units (IPU), ensuring accuracy and efficient medication management.
  • Assumed responsibilities as Pharmacist in Charge (PIC) during after-hours shifts, overseeing tasks with our IPUs and billing assistance requests, ensuring smooth operations and adherence to protocols.
  • Researched and analyzed literature and financial data to evaluate the inclusion of medications in our Medication Use Guidelines Protocol (MUG)

Acme/Savon Pharmacy

Community Pharmacy Manager
04.2004 - 06.2005

Job overview

  • Reviewed pharmacy sales, profits, and losses, implementing adjustments to optimize financial performance.
  • Managed pharmacy staff scheduling, training, and development to ensure efficient operations
  • Increased sales through strategic initiatives, including prescriber detailing, refill reminders, and recommendations for OTC medications and devices.
  • Conducted drug utilization reviews (DUR) to prioritize patient safety and achieve desired treatment outcomes.
  • Ensured compliance with state and federal regulations while accurately dispensing prescriptions
  • Provided advanced patient care with follow-up consultations on new prescriptions and proficiently processed Medicare and third-party insurance claims.

Shop Rite Pharmacy

Staff Pharmacist
06.2003 - 03.2004

Job overview

  • Reviewed pharmacy sales, profits, and losses, implementing adjustments to optimize financial performance.
  • Managed pharmacy staff scheduling, training, and development to ensure efficient operations
  • Increased sales through strategic initiatives, including prescriber detailing, refill reminders, and recommendations for OTC medications
  • Properly instructed pharmacy students on introductory and advanced pharmacy practice rotations.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Ensured compliance with state and federal regulations while accurately dispensing prescriptions
  • Provided advanced patient care with follow-up consultations on new prescriptions and proficiently processed Medicare and third-party insurance claims.
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

Rite Aid Pharmacy

Pharmacy Manager
08.1996 - 06.2003

Job overview

  • Conducted performance reviews of pharmacy employees to evaluate their capabilities and provide constructive feedback.
  • Implemented processes and initiatives to enhance store performance and meet established objectives.
  • Maintained inventory of medications and supplies, ensuring availability and efficient stock management
  • Organized pharmacy-sponsored community events such as blood pressure screenings, blood glucose testing, and medication counseling
  • Employed effective sales strategies, including detailing prescribers, conducting refill reminder calls, and recommending OTC medications and devices, resulting in increased sales.
  • Advanced patient care by providing follow-up consultations on new prescriptions.
  • Played active role in hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.

Education

University of Florida, College of Pharmacy
Gainesville, FL

Doctorate of Pharmacy
05.2008

Temple University, College of Pharmacy
Philadelphia, PA

Bachelor of Science from Pharmacy
05.1997

Skills

  • Patient counseling/education
  • Drug safety
  • Complaint resolution
  • Drug formulary management
  • Drug utilization review
  • Quality assurance protocols
  • Monitoring therapeutic effectiveness
  • Regulatory compliance
  • Medication therapy management
  • Pharmaceutical care planning
  • Quality review processes
  • Pharmacoeconomics awareness
  • Pharmacy law compliance
  • Confidentiality and HIPAA
  • Microsoft Word
  • Customer service and communication skills
  • Physician consultation
  • Drug interactions
  • Pharmacy benefit management
  • Improving processes
  • Active listening
  • Critical thinking
  • Microsoft Excel
  • Call center operations
  • Microsoft Outlook
  • Microsoft PowerPoint
  • End-of-life care
  • SOP adherence
  • Multitasking
  • Decision-making
  • Pain management
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Data analysis
  • Problem-solving

Certification

  • Pennsylvania Pharmacist License May 1997
  • Maine Pharmacist License July 2008
  • Certified Geriatric Pharmacist May 2012
  • North Carolina Pharmacist License March 2015
  • South Carolina Pharmacist License May 2015
  • Virginia Pharmacist License June 2016
  • New Jersey Pharmacist License May 2017
  • Oregon Pharmacy License June 2023

Affiliations

  • Professional Women in Healthcare
  • American Society of Consultant Pharmacists

Timeline

Pharmacist Team Leader

ExcelleRx/Enclara Pharmacia
01.2021 - Current

Consultant Pharmacist

Mt Airy Ambulatory Endoscopy Surgery Center Gastroenterology Center
01.2018 - 07.2021

Clinical Pharmacist

Enclara/Excellerx
06.2005 - 01.2021

Community Pharmacy Manager

Acme/Savon Pharmacy
04.2004 - 06.2005

Staff Pharmacist

Shop Rite Pharmacy
06.2003 - 03.2004

Pharmacy Manager

Rite Aid Pharmacy
08.1996 - 06.2003

University of Florida, College of Pharmacy

Doctorate of Pharmacy

Temple University, College of Pharmacy

Bachelor of Science from Pharmacy

Summary

Dedicated and patient focused pharmacist with 25+ years experience in both community and hospice pharmacy practice.

Experienced with medication management, patient counseling, and pharmaceutical care. Utilizes comprehensive knowledge of drug interactions and prescription standards to enhance patient safety. Track record of successful collaboration with healthcare professionals to optimize treatment plans.

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