Elisa Marquis
Lemon Grove,CA
Summary
Results-driven accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors. Motivated with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
11
11
years of professional experience
Work History
AROWS LEAD
136 Texas Air National Guard
Fort Worth, TX
10.2014 - Current
- My Pers
- Attendance Roster
- Lodging
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
- Offered friendly and efficient service to customers, handled challenging situations with ease
Journeyman Command Support Staff
136 Texas Air National Guard
Fort Worth, TX
08.2015 - Current
- Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure.
- Monitored communications to detect important information related to current and planned military operations.
- Trained personnel in important first response procedures.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Handled 60-80 calls per day to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications
- Led projects and analyzed data to identify opportunities for improvement
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Maintained energy and enthusiasm in a fast-paced environment
- Resolved problems, improved operations, and provided exceptional service
- Collaborated with team members to achieve target results
- Increased customer satisfaction by resolving issues
- Received and processed stock into the inventory management system
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
Command Support Staff
136 Texas Air National Guard
Fort Worth, TX
10.2014 - Current
- Analyze data and input findings into multiple spreadsheets to track and identify trends
- Report deviations to supervision and higher headquarters
- Maintains and Controls MXG developed procedures for managing MXG users
- Identifies and assists in the correction of file errors within databases
- Prepare and brief analysis studies to senior leadership
- Forecasts maintenance manpower, equipment, and facility capabilities and report to higher headquarters
- Isolates and evaluates trends that impact mission effectiveness
- Coordinates with data automation monitors and submits requests for new information requirements.
Command Support Staff
136 Texas Air National Guard
Fort Worth, TX
10.2014 - Current
- Analyzes areas of manning, workload and scheduling looking for deviations or trends in data
- Utilize statistical techniques to track deviations and trends for impact on mission effectiveness
- Conduct meetings regarding analysis studies, forecasts, allocations and requisitions
- Reviews requests and ensures that they are within the limits set forth by Air Force guidelines
- Analyzes aspects of maintenance data and presents results to management
- Analyzes performance data to determine manpower, equipment, and maintenance capabilities
- Coordinate the movement of assets within wing, group and squadron organizations
- Experienced with multiple military systems
- Skilled in all Microsoft Office programs
- Skilled in Skype
- Secret Clearance obtained already
- Updated and overhauled continuity file for Maintenance Group, Command Support Staff, and improving efficiency for new members
- Created file plans and office procedures to increase efficiency and improve continuity for 136 MXG
- Awarded the Service Medal Award for the Deployment of Hurricane Harvey in managing POD Duty
Waitress
Cheddars Restaurant
Fort Worth, TX
10.2016 - 10.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Met with chef to review daily specials and menu changes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Senior Waitress
La Choza
Fort Worth, TX
10.2017 - 10.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Fort Worth Stock Show & Rodeo
Fort Worth, TX
08.2011 - 08.2013
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Taught employees bar sales techniques, resulting in higher profits.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights and weekends.
Substitute Teacher, K-12
Brewer Highschool
Whitesettlement , TX
05.2016 - 05.2017
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Worked with principal's office on disciplinary and safety issues.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Organized lesson plans using teaching software for long-term interim assignments.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Assigned, explained and graded homework.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Provided instruction for students in core subject areas.
- Developed rules and set goals to maintain order in classroom.
- Helped students develop life-long learning skills and good study habits.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Tissue Recovery Specialist
Fort Worth Eye Bank
Fort Worth, TX
04.2021 - 03.2022
- Documented observations and baseline measurements in medical records.
- Prepared, presented and maintained appropriate stock levels to promote product availability to Tissue Specialist.
- The Tissue Recovery specialist is responsible for using aseptic technique to assist and/or to perform the recovery of postmortem human tissue including bone, connective tissue, skin, heart for heart valves, and/or veins to ensure safe grafts for transplantation.
- Restores and prepares donor after tissue recovery. Provide labeling of donor testing samples and grafts, driving, transport, and surgical prep of the donor.
Education
Bachelor of Arts - Dance Performance
Texas Woman's University
Denton, TX05.2022
Associate of Arts - Basics
Tarrant County College District
Fort Worth, TX12.2021
High School Diploma -
Weatherford Christian School
Weatherford, TX05.2011
Skills
- Microsoft Office (8 years)
- Skype (8 years)
- Scheduling (8 years)
- Maintaining Calendars (8 years)
- Management (5 years)
- Oversee over 286 Members in the Unit (8 years)
- Outlook (8 years)
- Military (8 years)
- Microsoft Excel (7 years)
- Microsoft Powerpoint (10 years)
- Microsoft Windows (8 years)
- Data Analysis (7 years)
- Help Desk (8 years)
- Program Management (7 years)
- Desktop Support
- DoD Experience (8 years)
- Google Docs (6 years)
- Administrative & Business Operations (8 years)
- Teaching
- Customer service (10 years)
- Adobe Acrobat (8 years)
- Personal assistant experience
- Teams
- Secret Clearance
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting
- Assesses personality traits that result in high-quality customer service
- Development in any professional field
- Workplace safety
- Production monitoring
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Dance
I got my degree in Dance Performance and I have a Dance specialization through Tarrant County College to teach.
I am wanting to earn my Masters Degree in Psychology and work in Dance Therapy. Which entails working with veterans who have PTSD like myself to continue finding an outlet. I will also be working with other people who aren't veterans who suffer with anxiety, depression and other Mental illnesses to bring mental Health out of its stigma that it is in. I have also been on the Mosaic Dance Company part of Tarrant County College and then also the International Dance Company at Texas Women's University.
Softball
I played on Mens and Coed Softball Teams from 2011-currently. Since moving to California I am hoping to find more things to do but will want to look into softball and continue my hobby.
Timeline
Tissue Recovery Specialist
Fort Worth Eye Bank
04.2021 - 03.2022
Senior Waitress
La Choza
10.2017 - 10.2018
Waitress
Cheddars Restaurant
10.2016 - 10.2017
Substitute Teacher, K-12
Brewer Highschool
05.2016 - 05.2017
Journeyman Command Support Staff
136 Texas Air National Guard
08.2015 - Current
AROWS LEAD
136 Texas Air National Guard
10.2014 - Current
Command Support Staff
136 Texas Air National Guard
10.2014 - Current
Command Support Staff
136 Texas Air National Guard
10.2014 - Current
Bartender
Fort Worth Stock Show & Rodeo
08.2011 - 08.2013
Bachelor of Arts - Dance Performance
Texas Woman's University
Associate of Arts - Basics
Tarrant County College District
High School Diploma -
Weatherford Christian School
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